Gaurav Jain

Experience

• 

  Tata Consultancy Services

  Mar 2014 - Jun 2016

  Systems Engineer

  Worked on Linux, Unix and IIS technologies used for server administration and developmentResponsible for requirement gathering and change analysis before implementation on the live websiteImplemented Process Improvement by automating and developing human interface of daily tasks which led to 100% decrease in human error risks.Project Coordinator of the tasks which involved coordination with local infrastructure and third parties

• 

  Toastmaster International

  Mar 2015 - Jun 2016

  Secretary

  Responsible for records and correspondence related to club.Maintaining minutes of every meeting and socio-cultural activities conducted by the club within and outside the organizationResponsible for planning and conducting events at club level

• 

  Indian Institute of Management Kashipur

  Aug 2016 - Jan 2018

  Responsible for the planning and management of venue for the whole eventCoordinating with external vendors and administrative departments for the videos and lighting arrangements Coordinating with administrative staff regarding the installation of resources in campus and IT related developments in college websiteAllocation of hostel rooms at the starting of the year and meeting rooms as per the request throughout the year by the clubs and committeesManage grievance handling by students with respect to infrastructure issues and coordinate with authorities for the resolution of the issues

  • Venue Management Head, Tedx IIM Kashipur

    Nov 2016 - Jan 2018

  • Executive Committee Member, Infrastructure and IT Committee

    Aug 2016 - Jan 2018
• 

  IndiaMART InterMESH Limited

  Apr 2017 - May 2017

  Summer Intern

  Worked on Cloud service expense management tools and analysis of various solutions to reduce costsAnalysis of various solutions of Bot detection and prevention techniques to mitigate the risk of malicious attacks on websiteProcess improvement of collection of error logs using scripting methods and also provided suggestions on the change management process of the organization

• 

  IndiaMART InterMESH Limited

  Apr 2018 - now

  Cloud Telephony* Spearheading end to end product responsibility of the Virtual Masking Solution implemented for the suppliers* Driving Data-based approach and analytics to ensure the growth of products Key KPIs.* Liaising with the different vendors and ensuring 100% uptime for the solution* Improving the connect time between supplier and buyer by developing the entire technology at IndiaMART End.* Detection of SPAM Callers on the platform by implementing BI Based model.* Reduced Cost by implementing an Extension-Based Masking Solution.ERP Solution* Spearheaded new product launches for Sales team to increase upsell with Existing Paid Suppliers.* Launched quantitative measurement of quality of Sales meetings based on the basis of various engagement-based Parameters.* With increased focus on Virtual connect, Developed Video meeting solution for our sales team with end to end integration with ERP.* Optimised User Journeys of ERP to improve the productivity of Sales and Servicing Teams. Supplier Performance Module * Launched a module for the suppliers with quantitative measures to gauge their performance on the IndiaMART Platform.* A Supplier can quickly identify his areas of improvement, details of his engagements, and his Prices vis a vis other suppliers in his industry. Show less Price Analytics* Creation of Analytics Platform to Provide detailed insights of Prices and Products of 1 Lac+ Category.* Launched Price Trend Widget to assist buyers with insights related to Prices in various categories on the IndiaMART Platform.* Designed BI Model to detect Absurd Pricing of Products Provided by Sellers on IndiaMART Platform.Hot Leads and Differential Pricing* Developed BI-based model to Identify Different Prices for High-Value Categories for Premium Products.* Creation of Scoring-based Segmentation Model to identify various buckets of clients with a Higher Probability of Conversion on the IndiaMART Platform.Whatsapp Communication* Driving user engagement and establishing alternative communication & support channels for our users* Spearheaded integration of Whatsapp with IndiaMART Platform to provide automated User assistance and important communications. Show less IndiaMART Help Portal* Revamped IndiaMART Help Portal with Mobile-First User Experience.* Introduced Machine Learning-Based Smart Search which can detect various verbatim of User like English, Hinglish, Hindi, etc.* Launched Multi-Lingual Content using APIs to assist regional users with queries regarding IndiaMART Portal.Chatbots:* Development of User Chatbot to assist the user with a One-click solution to their Queries* Driving user engagement with ML Based automated response. Show less

  • Assistant Vice President

    Jan 2024 - now

  • Senior Product Manager

    Jan 2021 - Dec 2023

  • Product Manager

    Jul 2019 - Jan 2021

  • Assistant Product Manager

    Apr 2018 - Jun 2019