Ramya Palraj

Experience

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  Toshiba

  May 2004 - Jul 2004

  Software Engineering Assistant (Internship)
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  Toshiba

  Aug 2005 - Apr 2006

  Software Engineer
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  Sun Microsystems

  Jan 2007 - Feb 2008

  Business Analyst
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  Cisco Systems

  Feb 2008 - Oct 2008

  Business Analyst
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  Sun Microsystems

  Oct 2008 - Apr 2010

  Business Analyst
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  Vodafone Hutchison Australia / Capiotech

  May 2010 - Mar 2011

  Senior Consultant - Technical Business Analyst
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  Commonwealth Bank of Australia

  Mar 2011 - Jan 2012

  Business Analyst

  Project - Core Finance Platform Program / Operating Expense Management Solution (Greenfield web project):An integrated solution to centralize data, provide a web UI and facilitate improved management of operating expenses throughout the CBA (Commonwealth Bank of Australia) group. Key Achievements• Recognized by the financial services division with a ‘Team Achievement’ award for successfully delivering the brand new operating expense management solution that went live on 28th November 2011. Involved in this project as the end to end functional and technical business analyst Show less

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  Mission Australia

  Feb 2012 - Sept 2012

  Business Analyst

  Enabled efficient management of employee information throughout the employee life cycle from a new hire to termination. Established a single source of truth between HR and IT systems, integrated and improved the end-to-end business process

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  Vodafone Australia

  Sept 2012 - Jun 2013

  Senior Technical Business Analyst
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  FlowConnect Pty Ltd, Client: Department of Justice

  May 2014 - Oct 2014

  Senior Business Analyst

  Project - Justice of the Peace – JP Online and Case Management System:Delivered a brand new case management solution for the Justice of the Peace (JP) system. This end-to-end solution simplifies and automates the online application, assessment by the Department of Justice (DJ) office, approval process flows, revocations, notifications, escalations, appointments, management of a JP’s term, handling complaints and feedback, police criminal record checks, improved online search function (Find a JP), scheduled services management, and reporting Show less

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  Commonwealth Bank

  Nov 2014 - Jan 2019

  Senior Technical Business Analyst, Scrum Master, Delivery Lead

  In my last four years at CommSec, I have played a significant role in the delivery of many projects spanning across BI & Analytics, regulatory & compliance and business process transformations. Having switched between delivery lead, scrum master, senior BA roles, I have consistently met business requirements and customer expectations.

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  HCF Australia

  Jan 2019 - Sept 2020

  Business Analysis Chapter Lead
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  Endeavour Group

  Sept 2020 - now

  Built the Business Analysis Practice at Endeavour from ground up, growing it from 8 to 50+ members across 6 time zones and 4 chapters, supporting Digital Customer Experience, Digital Commerce, Data & AI, Transformation, Loyalty, Personalization.Set the vision and strategy for the Business Analysis capability, yearly missionsLead the Business Analysis Practice and its chapters, fostering a community of skilled and empowered Business Analysts who enable Endeavour to execute strategies by identifying, translating, delivering, & championing opportunitiesEstablish a comprehensive collection of organization-specific and industry-wide best practices, elevate overall BA proficiency levels, enable members to become self-sufficient, and drive better business outcomesWork closely with tribe leads, heads of products, GMs of Digital, Advanced Analytics, and Technology, eCom leaders, and the senior leadership team to define and align on strategic priorities, engagement models, and ensure the right framework to deliver outcomes, including partnerships, roadmaps, initiative timelines, resource planning, milestones, and deliverablesStrategize and implement new offshore partnerships for resourcing - e.g., Globant, Nihilent in addition to engaging existing partners (TCS)Corporate Gold partnership with IIBA (International Institute of Business Analysis) signing up 30 BAs for membership and 10 certifications in a yearIdeate and collaborate with other practice leaders, including Design, Delivery, Engineering, Analytics and Data Science, to accomplish common goals and enable a unified team that partners deeply and does the right thingFoster a people-first culture and support structured career pathways for individuals joining the practice and transitioning to other business areas or rolesEnhance Business Analysis documentation standards and establish a centralized knowledge repository to ensure consistency, accessibility, and comprehensive coverage across all product areas Show less Responsibilities:Building the relevant Business Analysis capability necessary to deliver value to the Tribes through coaching and supporting the development of Business Analysis Chapter MembersSupporting the BA Chapter to establish and maintain standards to ensure quality delivery of their capability across the organizationLine management of Business Analysis chapter membersAssisting Tribes & Squads when they require recruitment and/or growing of Chapter aligned capabilitiesEnsuring Chapter norms and standards are understood and followed by their membersProvisioning Chapter level reporting and insights using defined standardsPitching in as a BA to offer services to any tribe / squad depending on capacity, urgency and importanceCollaborating and aligning with other chapter leads and technology managers on ways of working and sharing knowledge Show less

  • Practice Leader, Business Analysis

    Dec 2021 - now

  • Chapter Lead - Business Analysts

    Sept 2020 - Nov 2021