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Phil Sterry

Phil Sterry

Followers of Phil Sterry224 followers
location of Phil SterryGreater Bristol Area, United Kingdom

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  • Timeline

  • About me

    Deputy Service Manager at Aston Martin Bristol

  • Education

    • Marlwood School

      -

      Activities and Societies: Rugby, Football, Cricket

  • Experience

    • RBS

      Aug 2001 - Dec 2012

      Extensive knowledge of Bank processes-Have worked on various departments, the last 7 years on Customer complaintsGood Knowledge of Lending facilities: Loans and OverdraftsCompetent in dealing with investigations and taking ownership and resolving complex concerns relating to customers loan and overdrafts.Case Logging, Positioning and investigations Point of reference for less experienced members of our team and trainer for processes dealt with by CSC Care Team.Flexibility to meet Business and Customers needsKnowledge of treating customer fairly principles and our customer charter. Show less

      • Team Leader

        Sept 2011 - Dec 2012

      • Complaint Handler

        Aug 2001 - Sept 2011

    • Lloyds Banking Group

      Jul 2017 - Jan 2019

      Working on the mortgage rectification project

      • Complaints Specialist & Team Leader,

        Jan 2013 - Jan 2019

      • Customer Service Representative (Mortgage Rectification)

        Feb 2018 - Feb 2018

      • PPI Complaints Review

        Jul 2017 - Jan 2018

    • Dick Lovett Group

      Jun 2018 - Oct 2019
      Bookings Advisor

    • Aston Martin Bristol

      Oct 2019 - Oct 2021
      Service Advisor

    • Aston Martin Bristol

      Feb 2022 - now
      Deputy Service Manager

  • Licenses & Certifications

    • Complaint Handling