Norbert Eros

Experience

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  METRO/MAKRO

  May 2001 - May 2003

  Floor Manager

  I led the Department Managers’ work, 6 Supervisors and 100 employees. I made daily operational tasks: promotion related ones, merchandising, store operation, stock management. I kept control of inventory based on managers’ work and costumers’ orders. Pre-and-after sales operation, consumer engagement. Cross functional work with buyers in Head Office to promote sales volume. Training of the staff based on central training plans / for all the employees in the store +200.

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  Philip Morris International

  May 2003 - Nov 2013

  Dealt with Central and DSD/Direct Sales and Distribution/ Key Account partners /in grocery, petrol, domestic and international chains/ Tesco, Aldi, Shell, Spar, Metro - Cash and Carry, OMV, Lukoil, Auchan, CBA. I was fully responsible for budget and cost planning, incl. rack filling cost, annual contract and compliance fees. I managed to keep and checked the keeping the contractual terms, incl. compliance follow up processes with cross functional operation – Field Sales Force, Finance Dep. I participated in “brand building” projects/workshops, analysing focus teams’ conversations and results. I managed the work of Key Account Executives/2/. Show less

  • Key Account Manager

    Jun 2006 - Nov 2013

  • Regional Sales Manager

    May 2003 - May 2006
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  ROLLBOX Trade Ltd.

  Dec 2013 - Oct 2014

  Sales Manager

  I played an important role in product/brand improvement with household wrappers, kitchen foils, PE foils, and other kitchen products. I had full responsibility for managing of Sales including setting up and executing the domestic sales strategy and partially the export sales. In export sales I manged bidding of some SKUs. I managed all the Key Account partners, Brand and SKU strategy, annual contracts and generated the temporary promotions. My accounts were: Tesco, Spar, Aldi, Metro Cash and Carry, Co-op. My responsibility was to manage the outsourced Sales Team work regarding the covered shops, visit frequency, visibility and success rate. I set up and managed the Brand Marketing and Trade Marketing objectives and activities: e.g. trade leaflets, VAO offers. I supported and participated in export sales, pricing, furthermore representing the company at intl. fair in Dusseldorf, Germany. Show less

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  Mohawk Tobacco Inc.

  Oct 2014 - Feb 2016

  Sales Manager

  I chose, hired and set up Sales Team and sales strategy. I implemented of entering the Hungarian market by having chosen SKUs and Blends. We sold 8 SKUs both cigarettes and RYO products. With my leading the Team reached the targeted universe in time. I dealt with the brand marketing and trade marketing objectives and activities. I set up the future brand plan in co-operation with Mohawk T. Gmbh. Germany. I made the budget plans of Sales and fully provided the report structure / sales KPIs: visit frequency, effectivity, volume by Brand. I worked as a Sales Rep once in every two weeks to get first hand experience form the market about the sold products and improve my cold calling techniques and coaching ability as well. Show less

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  FT Refrigeration

  Jun 2016 - Mar 2017

  Sales Advisor

  As a key member of the Sales Team I sold wide range of household appliances from range cookers to American style refrigerators. I assisted in sales order processing to sales invoicing being involved from generating purchase orders to handing over. Another very important part was in my daily work to be a Logistic Controller for Technicians – I arranged daily call outs and handled customers' issues and claims or rearranging Engineers' visits. I performed daily ledger closes and maintained customer and suppliers’ database. Show less

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  Samsung Electronics

  May 2017 - now

  Act as an initial interface and taking ownership for front line queries relating to Spare Parts, Warranty or Systems and liaise with the appropriate department through to resolution. Operated an effective Alternative Resolution programme, which highlights and drives improvement within the ASC network. Consistent support across the network to enhance service tracking techniques. Developing strong links with the Technical, Parts and Warranty teams to maintain consistent service delivery across the network is crucially important including the day-by–day learning about the appliances and operations of them. Creating daily reports, analyses to provide visible summary of a given period and also highlight the key achievements and issues, as well. Show less

  • Spares SCM Lead

    Jul 2022 - now

  • Network Support Executive (B2C)

    May 2017 - Oct 2022