June Sibisi

Experience

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  Business Connexion

  Feb 2014 - Sept 2014

  Project Management Intern

  1/ Conduct due diligence, design technical & project documentation for projects2/ Conduct intense research for service structure & future business improvement within the company3/ Action researched information on affected divisions within the company.4/ Create, monitor and update Project & Service transition database.5/ Assist in refined operations & Functions within the company service desk.6/ Rework process management to assist consistency of service desk functionality to benefit client & company.7/ Monitor financial outcomes of projects impacts.8/ Responsible for department integration on selected projects.9/ Project Administration on selected projects.10/ Providing weekly status progress reports to Senior Management11/ Training team member on unfamiliar methodologies used in the workplace12/ Develop requests for proposals for external vendors & third parties13/ Design & delegate work packages14/ Assisting with fundraising of funds for additional project necessities 15/ Manage CSI Projects16/ Create Progress reports for the project board on a weekly basis. Show less

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  Telkom

  Jan 2015 - Jul 2017

  Senior Technical Support Consultant

  1/ Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;2/ Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;3/ Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;4/ Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;5/ Research required information using available resources;6/ Follow standard processes and procedures;7/ Identify and escalate priority issues per Client specifications;8/ Redirect problems to appropriate resource;9/ Accurately process and record call transactions using a computer and designated tracking software;10/ Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;11/ Organize ideas and communicate oral messages appropriate to listeners and situations;12/ Follow up and make scheduled call backs to customers where necessary;13/ Stay current with system information, changes and updates14/ Create relationship as key person to control processes ensuring compliance 15/ Troubleshoot ADSL & Mobile Broadband services, Web Server and Mail related problems.16/ Delivering support to all of our clients via an email ticketing system, over the telephone Show less

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  Dr Smash Software

  May 2019 - Apr 2021

  Software Consultant:1/ Execute program modifications and changes.2/ Review and evaluate technical design and technical quality issues and processes.3/ Interface with clients, software professionals and consultants to develop solutions applications.4/ Coordinate and collaborate workflow processes and issues in designing, programming and testing.5/ Provide mapping requirements and software solutions.6/ Analyze and understand detailed business requirements.IT Support Technician:1/ Providing desktop support not limited to hardware, software, networking, digital as well as multimedia printing.2/ Maintaining & updating of software for clients based on technological & company requirements3/ Adherence to daily, weekly & monthly operational 4/ Logging, updating & closing calls to clients using the change control process 5/ Testing of new software and hardware check usability (Quality Assurance testing)6/ Make advanced changes to Desktops on a daily basis based on the clients' requirement, following the change control process - as defined.7/ Ensure uptime and reliability of network, internet & mail connectivity used8/ Provide first line assistance effective resolution for software, hardware, for internal & external clients/users9/ Ensure functionality of LAN, WAN, WiFi & APN for desktops, laptops and mobile devices (Tablets, IPads etc).10/ Maintaining backup management of user data for laptops, mobile devices, small technological systems etc through the availability of server storage provided by Dr Smash etc iCloud.Sales Representative:1/ Present, promote and sell products/services using solid arguments to existing and prospective customers2/ Establish, develop and maintain positive business and customer relationshipsDebtors Clerk:1/ maintains routine and accurate bookkeeping2/ keeps records of payments made3/ determines which accounts are overdue4/ contacts companies who owe money in writing or by telephone to recover the outstanding balance Show less

  • Technical Support Centre Manager

    Jan 2020 - Apr 2021

  • Technical Support Technician

    Aug 2017 - Jan 2020

  • Project Manager

    May 2019 - Sept 2019
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  Advannotech Pty Ltd

  Sept 2021 - Aug 2022

  Business Analyst

  1/ Gather and interpret requirements from customers in line with business analysis frameworks.2/ Analyse and understand the business’ requirements and through a structured process document, validate and translate these into requirement specifications and functional specifications to be used by our software developers in crafting technical solutions.3/ Contribute to translating the business goals into design in line with systems architecture.4/ Ensure the quality delivery of requirements and business process specifications that meet the agreeddeliverables in line with best practices and business process.5/ Collaborate closely with solutions teams and a variety of end-users to ensure requirements compatibility and end user satisfaction.6/ Participate in the solution design process to make recommendations to create and enhance solutions that are innovative, re-usable and sustainable and solve complex business problems.7/ Define reporting requirements and integration points on affected components using, amongst others,diagrammatic representations.8/ Collaborate with various business areas and teams to ensure integration and consistency of solutions across business. Show less

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  Brambles

  Sept 2022 - now

  IT Project Coordinator

  1/ Develop project scope and objectives, the identification & evaluation of options for project delivery, and the preparation of project documentation and plans2/ Ensure that IT solution requirements are defined, delivered and monitored 3/ Ensure quality control procedures are used correctly4/ Establish the IT solution delivery project team(s) working methods 5/ Develop schedules and work packages for the IT project delivery team 6/ Control hand-over of responsibility for the IT solution to business-as-usual support7/ Build appropriate and effective business relationships. Show less