
Ella Provan
Volunteer ChildLine Counsellor

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About me
Children's IAG Manager | MSc in Psychological Wellbeing
Education

Cardiff University / Prifysgol Caerdydd
2006 - 2009Bachelor of Science (BSc) Psychology and Education 2.1
The Nottingham Trent University
2010 - 2011Master of Science (MSc) Psychological Wellbeing and Mental Health Pass with commendation
Experience

NSPCC
Dec 2010 - Mar 2012Volunteer ChildLine CounsellorRespond to voice calls, one-to-one online messaging and emails from children and young people under 18 years. Provide person centred listening and support.

The Children's Trust, Tadworth
Apr 2012 - Jan 2013Online Community CoordinatorCoordinate the online community which offered a forum for peer-to-peer support as well as events and news pages.Promoting the service through social media.Assist in the on-going development and expansion of services offered.

Back Up
May 2014 - Dec 2024Providing cross organisation expertise on the needs and voices of children and young people affected by spinal cord injury. Developing and co-designing a range of specialist information, advice or guidance for children, young people and their families, supporting them to navigate services and systems that are available to them. Delivering person-centred support to enable children, young people and their families to access the support they need and reach their full potential as they adjust to and grow up with spinal cord injury.Working with a range of stakeholders both internally and externally, including NHS professionals and other charities, and in collaboration with young people to ensure that the services offered accurately reflect the need.Directly line-managing other members of the children and young people's team within the charity. Show less Principal roles• Partnership working across the team to lead, support and develop all Back Up services for children and young people under the age of 18 who have spinal cord injury• Driving forward Back Up’s participation work with young people, including policy writing• Playing a key role in campaigning and influencing work in relation to under 18s• Line-managing the Education Inclusion Coordinator and supporting the service• Designated child safeguarding officerAs the only charity in the UK with dedicated services for children affected by spinal cord injury, this role is led by the needs of those children and young people to enable them and their families to have a voice, with particular attention to the most marginalised groups. To lead, support and develop integrated work across all Back Up services for children and young people and influence services available from elsewhere. Show less
Children and Young People's Information, Advice and Guidance Manager
Jun 2022 - Dec 2024Children and Young People's Services Manager
Nov 2016 - May 2022Schools Inclusion Coordinator
May 2014 - Nov 2016
Licenses & Certifications

Supporting children's mental health and wellbeing
The Open UniversityNov 2021
Level 2 Certificate Information, Advice or Guidance
NCFEDec 2022
Designated Safeguarding Officer Refresher Training
NSPCCDec 2021
Children and Young People's Mental Health: Promoting Integration and Early Intervention
The CPD Certification ServiceDec 2016
Designated Safeguarding Officer training
NSPCCJul 2019
NSPCC - Keeping children safe online
NSPCCFeb 2021
Languages
- enEnglish
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