Charles Allen

Experience

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  George Fox University

  Aug 2010 - May 2013

  Residence Life (RA)

  Freshman dormitory (2010-2011), upperclassmen apartments (2011-2012), and upperclassmen houses (2012-2013). Responsibilities included event-planning (living area and all-campus events), small-group leading (e.g. Bible studies, inter-area groups), involvement in disciplinary actions (student notifications, reports, referrals, etc.) and relational ministry.

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  Grocery Outlet

  Sept 2012 - Jun 2013

  Produce Manager

  Head of produce at Grocery Outlet, Newberg location, in addition to serving as general crew. During my time managing produce, I ensured quality product selection, excellence in product displays, and used interior design methods to increase customer interactions and drive higher product sales, making produce the highest grossing department among the store's income categories.

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  Cruse Ceramics

  Jan 2013 - May 2018

  Ceramic Artisan

  Ceramic artisan and creator of local ceramic ware in the wine country of the Pacific Northwest. Whether it's a splendid array of plates handmade with care, a set of whimsical mugs each with personality all their own, or a magnificent decorative vase, Cruse Ceramics brings into being a unique blend of earthy and bold creations that are sure to be statement pieces for years to come.All products are handmade in Newberg, OR, and are safe in the microwave, oven, and dishwasher.For a selection of products, explore the online Cruse Ceramics shop, or follow @CruseCeramics on Instagram! Show less

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  The Allison Inn and Spa

  Jun 2013 - Dec 2013

  Bellman and valet services for Oregon's premier resort in the Willamette Valley. In addition to providing front-of-house guest services, vehicle safety, and room service, I also cross-trained with dining services to provide meal services. I also partnered with the concierge and customized guest excursions in wine country offsite through the recommendation of vendor partners and other businesses. Customer service, complimentary vehicle parking

  • Bellman

    Jun 2013 - Dec 2013

  • Valet

    Jun 2013 - Aug 2013
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  Concordia University Portland

  Dec 2013 - Jun 2014

  Assistant for Residence Life

  Assistant supervisor for on-campus university student residents. Responsibilities include:EVENT COORDINATION: (all-campus and area specific) activity-planning, delegation of responsibility to student leaders, supplies preparation and organization, supervising Resident Assistants.COMMITTEE HEAD for Hall Cup (all-campus student competition): weekly student leadership meeting coordinator, supplies organization, event set-up and preparation.STUDENT LEADER HIRING / OVERSEEING: interviewing, selection and hiring, etc.COORDINATION WITH HOUSING DEPT: record-keeping, student communications, assisting in housing placement and exemption, etc.CRISIS RESPONSE: campus emergency phone response, etc. Show less

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  Taylor University

  Aug 2014 - May 2016

  Graduate Assistant Hall Director

  Assistant director of all-male residence hall. Responsibilities include:EVENT COORDINATION: (all-campus and area specific) activity-planning, delegation of responsibilities to student leaders, supervising Resident Assistants, emcee for campus events.COMMITTEE MEMBER for sexuality programming: weekly student leadership meetings, set-up for events.STUDENT LEADER HIRING / OVERSEEING: interviewing, selection and hiring, etc.COORDINATION WITH HOUSING DEPT: record-keeping, in charge of housing placement (facilitating Room Draw and Room Squat).CRISIS RESPONSE: campus emergency phone response, etc.STUDENT LEADER MENTORSHIP: directly supervised twenty to twenty-five student leaders in wing leadership positions and in front desk positions (staff and individual regular meetings, front desk inventory stock, student leader retreat co-coordinator). Show less

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  Boulanger Bakery

  Sept 2015 - Jun 2016

  Business Owner: Baker

  Small independent bakery service, offering dozens of original recipes for bread, pastry, and breakfast foods. Services available for residential delivery and pickup, as well as at local farmers markets.

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  George Fox University

  Oct 2016 - Jan 2017

  Data Entry Technician

  Temporary position with George Fox University PDX. Responsibilities include processing application materials, organizational filing, and general office duties as assigned.

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  Willamette University

  Feb 2017 - Jun 2017

  Interim Area Coordinator

  Live-in student life professional, providing seasonal support in response to an unexpected employee transition. Achievements and responsibilities included:• Serving as interdepartmental liaison and committee member between the Office of Housing and the International Student Division• Coordinating with third-party vendors for events of 1,000+ attendees• Budget management and expense reporting for eight leadership accounts

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  3Play Media

  May 2017 - Jul 2018

  Transcription Editor

  Creating closed-captioning for client-submitted audiovisual files.

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  Pepperdine University

  Aug 2018 - Jan 2020

  Resident Director

  Live-in student life professional for first-year residence halls on Pepperdine's Malibu campus. Notable achievements and responsibilities included:• Conducting national research for program trends in higher education, as part of a university-wide task force committed to addressing statistically high experiences of student loneliness and isolation• National disaster response and relief efforts during the 2018 Woolsey Wildfire, enacting shelter-in-place protocols, ensuring campus resident safety, and providing resources for basic necessities and programmatic community outreach over 10 days• Serving as a cross-functional campus liaison to coordinate with third-party vendors and campus partners to organize and host events for 2,000+ attendees, generating original records and documentation for future events and department databases• Facilitating emergency response training for student leaders in crises ranging from medical, mental health, and conduct situations, coordinating with campus safety• Serving as a Title IX committee member to respond to student emergencies and review cases to impose sanctions and preserve student safety• Developing research-based ongoing training and educational curricula for individual team members and larger groups, tailored to student and community living, intercultural and interpersonal communication, and cultural awareness• Resolving disputes and conflicts between residential partners and off-campus affiliates, working within HIPAA regulations and community policies to maintain positive residential experiences and navigate difficulties relating to cultural differences Show less

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  Jay•One•Five Candles

  Jan 2020 - Jun 2020

  Candle-Maker

  Jay•One•Five is a candle company located in Colorado Springs, committed to ending homelessness around the United States.Share the light.@jayonefive_candleswww.jayonefive.com

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  Instacart

  Apr 2020 - Feb 2022

  Full-Service Personal Shopper

  As an interim contract work during the outbreak and duration of the COVID-19 pandemic, I provided valuable, comprehensive service and relief to communities across both Colorado and Southern California. Notable achievements and responsibilities included:• Receiving and maintaining a 5-star customer satisfaction rating over the course of my employment, achieving award recognition from the corporate office for productivity and client feedback• Selection to consult and advise upper management and tech development teams (based on superior service and customer ratings) to improve the app used by contractors for services, providing personal feedback and revision suggestions• Observance and practice of health, safety, and QA standards in different states• Going above and beyond in customer interactions to build client loyalty and rapport, receiving numerous client requests to corporate to maintain me as their exclusive contractor Show less

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  Toast Wedding Films

  Mar 2022 - Nov 2023

  Promoted to Manager of the Client Experience Department at Toast Wedding Films after three months of employment for going the extra mile in client satisfaction, I consistently set and held company-wide records for product upsale and generated the top number of positive client reviews across the organization.Notable achievements and responsibilities included:• Exceeded ambitious revenue generation and revenue growth goals by 30%• Increased positive customer satisfaction reviews by 34%• Customer-facing project manager for 150+ concurrent clients and third-party vendor partnerships• Contract negotiation, pricing, and e-commerce product expansion• Escalations for the entire department, resolving customer complaints and contract disputes• Created memorial films for deceased family members as a courtesy product Show less

  • Manager of Client Experience

    Jun 2022 - Nov 2023

  • Customer Experience Representative

    Mar 2022 - Jun 2022
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  O'Gara Coach Company

  Nov 2024 - now

  Guest Services Specialist

  In partnership with Roth Staffing, this position provided administrative support and fulfilled receptionist duties for O'Gara Coach Company, a luxury car dealership in Beverly Hills, CA, selling Aston Martin, Bentley, Lamborghini, McLaren, and Rolls Royce to high-profile clients.