Sandra Firman

Experience

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  ASLV

  Aug 2011 - Aug 2011

  Activity leader for people with disabilities

  I provided daily care to disabled people and accompanied them during cultural outings, including a 2-week trip to the French Alps

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  Arvato Services

  Oct 2011 - Mar 2012

  Customer Advisor

  My responsibilities included: • Answering inbound calls to help customers with queries. • Proposing new phone packages and informed the customers of the options they have to improve the packages used. • Achieving the company’s customer satisfaction targets, which were monitored through customer questionnaires and analysis of recorded phone calls.

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  Sykes Enterprises

  Mar 2012 - Jan 2013

  French Customer advisor

  I sold Esso Fuel Cards to customers in France. My role consisted of: • Handling inbound and outbound calls, • Helping clients with their contracts • Achieving the company’s customer satisfaction targets. • Training of new colleagues.

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  Nigel Frank International

  Jan 2013 - Oct 2015

  Senior Recruitment Consultant

  I specialised in the placement of Microsoft Dynamics Nav professionals in the french market.• Bringing new clients on board through cold calling and networking,• Headhunting through LinkedIn , referral, CV library, adverts• Advising clients with their recruitment needs• Candidate qualification• Following candidates during all the recruitment process (Interview organization, preparation and feedback; offer, integration of candidate into their new role)• Expanding my network of candidates• Mentoring new colleagues on the recruitment process • Sharing my market knowledge• Achieving KPI’s and company targets Show less

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  SearchBI

  Nov 2015 - Jul 2016

  Senior BI Recruitment Consultant

  SearchBI are a niche IT recruitment consultancy. SearchBI specialise in two main sectors, IT development languages and Agile Business Intelligence systems including Qlikview, Tableau, Spotfire and associated BI products. I specialised in the placement of Business Intelligence professionals in the UK market. My responsibilities included:• Dealing with existing clients in order to understand their recruitment needs • Managing client expectations, helping them to quickly find the best value recruits to meet their requirements and budget• Reviewing candidate applications• Candidate qualification and match them to suitable roles• Organizing interviews and interview preparation with candidates• Giving feedback to candidates and supporting them through the full recruitment process• Facilitating negotiations between the client and candidate• Carrying out evaluations throughout the recruitment process to ensure both parties are satisfied with their new employers/ employees• Bringing new clients on board through cold calling and networking • Participating in company networking and marketing • Posting job adverts on search engines • Assessing individual and team performance against company targets Show less

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  Elsdon Consulting

  Oct 2016 - May 2018

  Recruitment Consultant

  At Elsdon Consulting we are specialized in the placement of IT Technical, functional and Sales resources within SaaS, CRM/ERP and E-Commerce . We have the experience of working across a variety of clients, from start ups that need to build teams, to well established businesses who are seeking the best talent in the market place today. Specialties: SaaS - Salesforce.com, Workday, NetSuite, ServiceNow Microsoft Stack - BI, MS Dynamics NAV, CRM & AX, Azure CPQ - Steelbrick, Apttus, Oracle CPQ (Big Machines) Marketing Automation - Pardot, Silverpop, Hubspot, Marketo, Eloqua E-Commerce - Magento, ATG, Websphere, Demandware, hybris. Show less

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  Sage

  Aug 2018 - now

  As a P2P Analyst, my main responsibilities involve: *Processing invoices for Portugal and UKI Market*Ensuring all invoices are correctly coded and PO are correctly receipted *Ensuring approval received for direct invoices*Dealing with internal and external queries over the phone and emails*Processing Portuguese Credit card expenses*Supplier Statement reconciliation for Portugal and UKI *Supporting the French Market( translation French voice over for training, Delivering french training) *Looking after POT for PT and UKI alpha split letter*Working on Direct Debit reduction project for France and Belgium . * Support in the UAT Smoking testing* Prioritizing my own Workload and Working toward P2P KPI’s *Attending Sage training course “Pathfinder” and “Presentation with Impact”*Support colleagues when needed and holiday cover Key Achievements include: Successful implementation and delivery of BP Posting Delivering metrics throughout FY19 in the Portuguese Market with RD POT >90%Reduction of Direct Debit Supplier for France and Belgium Show less

  • Payments Manager

    Feb 2022 - now

  • P2P Supervisor - Finance

    Nov 2019 - Feb 2022

  • P2P Analyst

    Aug 2018 - Oct 2019