
Evan Smith
Front Office Specialist

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About me
Technical Support Coach @ T-Mobile for Business | Problem Solving, Communication
Education

Bremen High School
2007 - 2010Technical Nursing ScienceActivities and Societies: Chess club, one act plays college preparation, dual seal diploma.

Ashford University
2017 -Bachelor of Arts - BA Business Administration and Management, General 3.8
Ashford University
2017 -Bachelor's degree Business Administration and Management, General 3.8
West Georgia Technical College
2010 - 2014Bachelor's degree Technical and Scientific Communication
Experience

Bremen Family Medicine
Feb 2008 - Feb 2009Front Office Specialistcreated patients charts, efficiently communicated with insurance companies, Working up patients so the Doctor could see them.

Walmart
Jul 2010 - Sept 2014Retail Wireless ConsultantCustomer service is top priority! Mainly my job entitles me to write up and submit contracts between the customer and carrier. My job requires me to be very knowledgeable about Smartphones and anything electronic! I also facilitated meetings for the team that launched walmart family mobile, which is how I found my interest in T-mobile

PVR Research
Dec 2010 - nowProduct Tester
Google
Mar 2012 - nowLocal Guide
Pro Atlanta Flooring
Sept 2014 - Sept 2016Flooring Installerinstalled wood and tile flooring to each customers specifications.

Environmental Labs and Services
Oct 2014 - Oct 2019Consultant
T-Mobile
Dec 2014 - nowCreate energy and excitement around company by communicating new products, services and promotions to customersConsistently network and maintain customer relationshipsMeet & exceed multiple/competing performance targets including sales, customer experience, and quality of sale metricsSide-by-side individual/team sales in a competitive and fast-pasted environmentAccomplishments: Ranked #1 in store in overall Gross adds, accessory total, T-Mobile for Business and T-Mo One + Attach rate. Show less
BTS Coach
Jan 2025 - nowATS Interim Coach
Mar 2025 - Apr 2025T-Mobile for Business Technical Support Lead
May 2022 - Jan 2025Advanced wireless technical support specialist
Dec 2020 - May 2022Retail associate manager
Jan 2019 - Dec 2020Mobile Expert
Feb 2015 - Dec 2020Store operations associate
Dec 2014 - Feb 2015

Dunkin' Brands
Jan 2017 - Oct 2017Pastry finisherI decorated all the doughnuts and fresh baked the croissants each day. I would stay on top of fresh to go orders, and prepare large orders.

IveySmith Holdings LLC
Jan 2021 - Dec 2023Business Owner
Instacart
Nov 2021 - nowRecruiter
Smart Home And Business Solutions
Jan 2022 - nowManaging Owner
Helium Mobile
May 2023 - nowNetwork Engineerengaged in active deployment of open-source 5g radio access networks. site verification, validation of local site rf readings, and equipment installation. during my apprenticeship I completed 1 installation by myself, and I actively monitor and address any site issues.
Licenses & Certifications

CPR
- View certificate

Humane Productivity
LinkedInMar 2022 - View certificate

Customer Service: Problem Solving and Troubleshooting
LinkedInMar 2022 - View certificate

Understanding the Impact of Deepfake Videos
LinkedInMar 2022 - View certificate

Leadership in Tech
LinkedInMar 2022 - View certificate

Unconscious Bias
LinkedInMar 2022 - View certificate

Driving Inclusion with Empathy
LinkedInMar 2022 - View certificate

The Six Morning Habits of High Performers
LinkedInMar 2022 - View certificate

Developing Your Emotional Intelligence
LinkedInMar 2022 - View certificate

De-Escalating Conversations for Customer Service
LinkedInMar 2022
Volunteer Experience
Certified Nurses Assistant
Issued by countryside assisted living
Associated with Evan SmithAnimal Caretaker
Issued by Carroll County Animal Hospital on Jan 2016
Associated with Evan SmithFundraising Volunteer
Issued by American Red Cross on Mar 2020
Associated with Evan Smith
Languages
- enEnglish
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