Jeril Bills

Experience

• 

  Brigham Young University

  Sept 2011 - Dec 2011

  All Skills Teacher at English Language Center

  Taught listening, speaking, reading, writing, and grammar skills to beginning level adult English language learners from multiple cultures and backgrounds to prepare them for later academic English studyPlanned lessons to achieve program objectivesPrepared students for a weekly test on the material and skills covered in class and retaught difficult test items at the beginning of each week

• 

  Alpine School District

  Sept 2011 - May 2012

  ESL Teacher (Adult Education)

  Taught conversational English to beginning level adult immigrants from multiple cultures and backgroundsPlanned lessons incorporating all major skill areas and including instruction tailored to the students’ stated goalsRegistered new students, including administering the written state test, assisting students with filling out the registration form, and collecting registration fees and proof of address

• 

  CHUNGDAHM Learning

  Aug 2012 - Nov 2012

  Instructor

  Taught reading and listening strategies to 30-40 young intermediate English language learners (ages 10-13) in an academic English settingLed discussions of English literature with five young advanced English language learners (ages 13-14) Helped students plan and develop daily creative Critical Thinking Projects that further engaged them with the topic from that day

• 

  Brigham Young University

  Sept 2013 - Dec 2013

  Writing/Lab Teacher at English Language Center

  Taught writing, including spelling rules, grammar and basic writing tasks to beginning English language learners from multiple cultures and backgrounds to prepare them for later academic English studyCreated lesson plans that included explicit instruction and opportunities for the students to practiceAdministered, graded and filed the students’ weekly exams for all of their classes

• 

  Provo City School District

  Oct 2013 - Sept 2014

  Adult ESOL Teacher

  Taught conversational English classes of adult immigrant learners from multiple cultures and backgroundsPlanned lessons incorporating listening, speaking, reading, writing, grammar, vocabulary, and gamesAttended staff development meetings to receive training from experienced teachers and share ideas

• 

  Alpine School District

  Dec 2013 - Jun 2014

  ESL Teacher (Adult Education)

  Enabled development of verbal and written English language skills in two classes of 5-20 adult learnersPlanned lessons incorporating a mixture of full class instruction and pair and group work to provide opportunities to practice the skills learnedMaintained attendance records for accurate reporting to state agencies on number of class hours attended for each student

• 

  Elwood Staffing Services, Inc.

  Sept 2014 - Jan 2015

  Order Picker

  Pulled and boxed hundreds of auto part orders for Rayloc in Payson, UT, walking around the warehouse with a scan gun and organizing boxes as I wentFacilitated smoother order fulfillment by organizing large swaths of brake pad inventory for easier accessPerformed other duties as needed, such as sweeping floors, painting shelves, and picking up boxes and processing them in the trash compactor

• 

  Maximus

  Mar 2015 - Jul 2016

  Answered phone calls from hundreds of recipients of benefits through the Texas Health and Human Services CommissionAssisted callers with applying for and managing benefits, reporting changes, and understanding reasons for benefit denial or reductionKept a detailed written record of each callProvided clear and detailed explanations of reductions in SNAP benefits, including how benefits were calculated as necessaryServed 50-100 new agents as a floor support mentor during their on-the-job training, offering immediate assistance to challenging situations during calls Show less

  • Quality Control Specialist

    Aug 2015 - Jul 2016

  • Customer Care Representative

    Mar 2015 - Jul 2015
• 

  CaptionCall by Sorenson

  Jan 2017 - Jan 2018

  Captioning Agent

  Served some 20-40 hard-of-hearing customers per day by providing life-enhancing real-time captions of phone conversationsMaintained a captioning quality average of over 90%, demonstrating attention to detail and commitment to qualityParticipated in 10-20 meetings with my supervisor as well as several team meetings

• 

  Conduit Global

  Feb 2018 - Apr 2018

  Customer Service Representative

  Resolved hundreds of concerns from Verizon customers, enhancing the experience for mobile and home Internet usersPerformed troubleshooting to aid customers experiencing technical difficulties, asking probing questions and testing possible solutionsSupported customers in finding the right mobile data plan to save them the most money while allowing them access to the data they needed

• 

  Tri-Lin Integrated Services

  May 2018 - May 2018

  Test Scorer

  Scored over 500 student responses in English and Spanish to Math and Science items on Pennsylvania state testsAchieved close to 100% accuracy on scoring appropriately based on the rubric, as determined by supervisorParticipated in training on each question item graded, learning the rubric and how to apply it in specific common situations

• 

  ISS Facility Services - North America

  Jul 2018 - Jan 2019

  Service Center Agent

  Fielded hundreds of inbound calls from business clients and dispatched work orders for corrective maintenance and cleaning of facilitiesCompleted work orders for unfinished maintenance requests submitted through the customer online portalPromoted cross-department collaboration by assisting the IT team with data entry tasks needed for their projects

• 

  Qualfon

  Jun 2019 - Jul 2019

  Customer Service Representative

  Fielded hundreds of customer calls regarding home warranty questions, concerns, and complaintsConducted research in knowledge base, warranty agreements, and other documents to identify the appropriate resolution in each scenarioThoroughly documented the details of each call, including the reason for the call and what actions were taken to resolve the issue

• 

  Tri-Lin Integrated Services

  Jan 2020 - Feb 2020

  Test Scorer

  Scored over 500 student responses in English and Spanish to Math and Science items on Pennsylvania state testsAchieved close to 100% accuracy on scoring appropriately based on the rubric, as determined by supervisorParticipated in training on each question item graded, learning the rubric and how to apply it in specific common situations

• 

  Texas Organizing Project

  Feb 2020 - Mar 2020

  Canvasser

  Engaged voters in discussions about issues most important to them and tied those issues to the endorsed political candidatesEncouraged early voting by asking voters to make a plan and set a date to vote, aiding memory retentionDistributed campaign literature on Election Day as a final push to remind voters of the election

• 

  Stripes Convenience Stores

  Jun 2020 - Jun 2020

  Sales Associate

  Provided assistance to hundreds of customers to find and purchase food, drink and other itemsMaintained orderly presentation of items for sale, reorganizing product display as neededPreserved the cleanliness of the store by performing routine duties such as trash collection, sweeping, mopping, wiping down counters and cleaning bathrooms

• 

  SYKES

  Nov 2020 - Dec 2020

  Technical Support Representative

  Facilitated resolution of technical issues with potentially life-saving home alarm systems for over 100 customersPlaced orders for new products, issued replacements for defective products under warranty, and processed return of product as neededFielded billing questions and concerns, conducted inquiries into billing problems, and updated customer billing information as needed

• 

  CaptionCall by Sorenson

  Jan 2021 - Dec 2021

  Captioning Agent

  Served some 20-40 hard-of-hearing customers per day by providing life-enhancing real-time captions of phone conversationsMaintained a captioning quality average of over 90%, demonstrating attention to detail and commitment to qualityParticipated in 10-20 meetings with my supervisor as well as several team meetings

• 

  PACE International Academy

  Jul 2022 - Apr 2023

  Instilled in around 100 adult language learners the importance of active, autonomous language learning by implementing language learning projectsDeveloped 1 dynamic process of student-teacher engagement to enable personalized instruction, student buy-in, and mutual accountabilityFormulated a course outline and day-one lesson plan in less than 48 hours upon notice that I would be teaching my own class Assisted the lead teacher with grading and instruction in a class of 46 adult English language learners from diverse backgrounds and culturesProvided one-on-one support to students during group and pair work, helping students better understand the English language, its usage and rulesEnabled more efficient grading of student assignments, getting assignments graded same-day over 90% of the time, a significant efficiency boost

  • ESL Teacher

    Sept 2022 - Apr 2023

  • Teaching Assistant

    Jul 2022 - Aug 2022
• 

  Foundever

  Jun 2023 - Aug 2023

  Customer Service Representative

  Supported 150 +customers of Abbott Diabetes Care to resolve challenges with life-changing continuous glucose monitoring systemsGarnered 10/10 results from 100% of customers surveyed stating I understood the reason for the call, demonstrating my active listening skills Produced a call quality average in the mid-90s, scoring 100/100 on a majority of call audits, demonstrating attention to detail and quality

• 

  Tech Elevator

  Sept 2023 - Dec 2023

  C# Development Bootcamp Student

  C#/.NET coding bootcamp student at Tech Elevator. Below is a list of projects I've completed:Shared Shopping List: With three other students, using C#, Visual Studio, ASP.NET, ADO.NET, SQL, Microsoft SQL Server, Vue.js, HTML, CSS, and JavaScript, created a shopping list application for an imaginary company that relocates professionals to Austin, TX. The application allows admins to create, edit, and delete shopping lists to purchase items for those relocating, and allows employees of the company to claim and purchase items from the list for relocating individuals, as well as invite co-workers from other departments to claim and purchase items on the list. See project at https://github.com/jerilbills/austin-awaits.TEBucks: With a partner, using C#, ADO.NET, ASP.NET, and Visual Studio, built a Venmo-esque website where users can send and request money, approve or reject requests for money, and view their account balance.Vending Machine Application: With a partner, using C# and Visual Studio, created a virtual vending machine that takes user input, displays a list of items, allows the user to add money,updates the amount of money available after purchase, and returns change upon completion of transaction. Show less