Al- Fairuz

Experience

• 

  Singapore Armed Forces (SAF)

  Jan 2018 - Aug 2018

  Trainer/TMS (Training Means Support) Sergeant

  • Coordinated daily training requirements for 7 companies of 250 recruits each by monitoring their training, admin, and welfare needs• Oversaw the planning of duties for 7 companies• Collaborated closely with School 1's Commanding Officer to ensure a smooth BMT (Basic Military Training) for new Enlistees

• 

  Gametize

  Sept 2018 - Jan 2021

  • Understand clients' requirements and manage communication between clients and internal delivery team• Account for all development items and ensure that timeline for deliverables are adhered to• Monitor progress of assigned projects and ensure timeliness of updates or notices to clients• Manage client expectations & providing alternative solutions to problems faced • Collaborated closely with the Data Team Lead to create visually impactful dashboards for data reporting to identify key metrics and transform raw data into meaningful, actionable information.• Handle multiple customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention

  • Data Analyst (Lead) & Channel Partner (Lead)

    Jan 2020 - Jan 2021

  • Data Analyst & Project Management

    Dec 2018 - Jan 2020

  • Data Analyst & Customer Success Specialist

    Sept 2018 - Nov 2018
• 

  GovTech Singapore

  Jan 2021 - now

  • Associate Cybersecurity Engineer

    Jan 2022 - now

  • Associate Cybersecurity Specialist

    Jan 2021 - Dec 2021