Alan Walsh

Experience

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  Total Fitness

  Jan 2002 - Oct 2006

  As Duty Manager I was responsible for all operations and sales of the club, reporting directly to the Club Manager. The role required someone who could deal with thousands of members and a large team of staff. The Duty Manager had to ensure the club remained operational while making the necessary health and safety checks were completed daily. You needed to be a great communicator and have excellent interpersonal skills to relate to all of the members and ensure they had a happy visit each time.My responsibilities included the following:•To manage all 6 departments (A Sales Team, Fitness Team, Reception Team, Lifeguard Team, Cleaning Team and Administration Team) •Dealing with members on general accounting queries.•Making sure the Club was compliant with all Health and safety regulations•Training of new and existing staff•Maintenance of accurate records and system updates•To support and motivate all 6teams.•To organise and manage team workload•To monitor and assess the performance of both teams, highlighting performance issues and making recommendations in order to rectify same.•Implementation of a customer focused environment for frontline staff and work to instill this ethos in all departments of the business.•Oversee new member sales and retention of current members Show less

  • Duty Manager

    Jan 2004 - Oct 2006

  • Fitness Instructor

    Jan 2002 - Jan 2004
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  Quinn Direct Insurance

  Oct 2006 - Jan 2008

  As Team leader I was responsible for coaching and ensuring my team was providing a high quality claims service to the company’s customers and service providers in adherence to the fast track principles.My responsibilities included the following:•To support and motivate team.•To organise and manage team workload.•To advance all claims to a successful& speedy conclusion.•To liaise with Regional Claims Controller.•Maintenance of accurate records.•To be available for referrals on a daily basis.•Reporting.•Training. Show less As a Claims Handler I was responsible for ensuring the claims fast track process was progressed in a timely and accurate manner and that all procedures were followedMy responsibilities included the following:•To advance the claims process to a successful and speedy conclusion•Maintenance of accurate records and system updates•To advance the claims process to a successful end •To progress claims through proper channels according to company procedures •To take ownership of particular claims once assigned•To escalate items to Team Leader for supervisors attention•To keep Team Leader informed of fast track issues such as medical reports, hearing and settlement dates and delegated authority•Process cheques according to agreed terms•Ensure reserves are accurate•Service provider / third party details to be kept updated •To report on a timely basis to team leader/supervisor regarding status of ongoing work and outstanding issues Show less

  • Team Leader

    Apr 2007 - Jan 2008

  • Claims Handler

    Oct 2006 - Apr 2007
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  Liberty Mutual Insurance

  Jan 2008 - Mar 2013

  Regional Claims Controller

  As Regional Claims Controller I was responsible for managing, maintaining and developing the Regional Claims Managers team as well as an in house team of Claims Handlers. My responsibilities included the following:•To manage the work load of the Regional Claims Managers.•To manage, motivate and support a team of Claims Handlers.•Training of new and existing Claims Handlers•To monitor and assess the performance of both teams, highlighting performance issues and making recommendations in order to rectify same.•To produce management reports, including departmental spends, performance, targets e.t.c. for analysis.•To process all invoices for Regional Claims Managers.•To review targets on an ongoing basis.•To identify and implement changes within the department.•Conducting analytical reviews of solicitor files and reporting of same.•Liaison with Litigation Controllers regarding the advancement of solicitor files.•Implementation of agreed change activities within the above areas as necessary in line with overall corporate strategy.•Implementation of appropriate controls to ensure the elimination of fraud within the claims process•Assistance in the definition of systems or process related specifications necessary to support the business.•Implementation of a customer focused environment for frontline staff and work to instill this ethos in all aspects of the claims process.•Perform staff appraisals•Review processes and procedures along with IT support systems on a continuous basis to ensure they adequately support the requirements of the operation.•Assist in the management of the company’s relationship with external bodies including regulatory bodies. Show less

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  Allianz Worldwide Care

  Jul 2013 - Nov 2013

  Team Lead

  As Team Leader I was responsible for the effective management of a large claims team ensuring that the company objectives were met. • To ensure company objectives are achieved which include “clear to zero “daily closing targets, quality, staff retention and cost containment.• Coach team members to technically access claims.• Distribute and monitor the team’s daily workload.• Carry out individual performance management.• Organise monthly team performance updates.• Verify and release processed claims with payments in excess of €15000.• Liaise with external stakeholders.• Identify and implement system enhancement ideas.• Review files on a daily basis for potential fraudulent indicators. Show less

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  Setanta Insurance

  Apr 2014 - Jun 2014

  Claims Handler

  I joined Setanta Insurance on a contract basis to help with the loss adjusting of their open claims. The business was in run off until March 2015. I was responsible for managing over 200 motor claims and had full authority over settlements. Unfortunately the business entered into liquidation.

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  AXA

  Jun 2014 - now

  Claims Handler

  Reporting to a Claims Team Manager while working as part of an experienced claims team to handle and settle cases in a timely and customer focused manner. The Key Responsibilities of the role includes: To conduct desk-based incident and case management (notification, triage, investigation, fulfilment, negotiation, liability and settlement, payment, subrogation and salvage) within predefined authority limits and to predefined processes, procedures and escalation points. Contain claim costs by implementing agreed processes and deploying all resources effectively (system and technical resources, other teams, liaising with Third Party Service providers, customers, and solicitors). Participate in initiatives to deliver continuous improvement and to deliver upon agreed targets for customer service, settlement rate and recovery levels. Show less