Emma Baird

Emma Baird

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  • Timeline

  • About me

    Head of Research Operations

  • Education

    • HM Revenue & Customs

      2013 - 2018

      Completed 10+ AAT Accredited Tax Professional QualificationsCompleted a 12 month training programme which includes TPQ exams and Quality Assurance Framework (QAF)

    • St Andrews and St Brides High School

      2002 - 2008

      In my period at St Andrews and St Brides High School I gained 5 higher grade qualifications in English, Maths, Art, Admin and History and 7 Credit Standard grades including French and Chemistry.

    • Glasgow Caledonian University

      2008 - 2012
      Bachelor of Arts (B.A Hons) Marketing 2.1

      This unique course provided me with a strong business education which emphasised on building key employment skills including presenting, negotiating, report writing and team project working. Modules completed include; -The Business Environment -Strategic Management-Managerial Finance-Economies, -Markets & Enterprise

  • Experience

    • HM Revenue & Customs

      Nov 2007 - Sept 2019
      • NMW Policy, Legislation & Guidance Expert

        Dec 2018 - Sept 2019
      • NMW Compliance Caseworker - Higher Executive Officer

        Mar 2016 - Dec 2018
      • Fraud Investigation Service - Executive Officer - Assistant Investigator

        Apr 2013 - Apr 2016
      • Personal Tax - Assistant Officer

        Nov 2008 - Mar 2013
      • Personal Tax - Administrative Assistant

        Nov 2007 - Nov 2008
    • Cabinet Office

      Oct 2019 - Sept 2022
      Digital Data & Technology Civil Service Fast Stream
    • The Scottish Government

      Oct 2019 - Sept 2020
      • Business Analyst - Covid 19 Digital Team & CivTech International Alliance

        Apr 2020 - Sept 2020
      • Delivery Manager - Digital Directorate

        Oct 2019 - Mar 2020
    • Department for Work and Pensions (DWP)

      Oct 2020 - Mar 2021
      User Researcher - Data Science Team
    • Department for Environment, Food and Rural Affairs

      Apr 2021 - Sept 2021
      Digital Strategy Analyst
    • HM Revenue & Customs

      Oct 2021 - Sept 2022
      Senior User Researcher & Programme Lead
    • Department for Business and Trade

      Sept 2022 - now
      Head of Research Operations
  • Licenses & Certifications