Khandaker Mahmudul Haque

Experience

• 

  ALICO (AIG) Bangladesh

  Feb 1998 - Jun 2001

  Officer, IT
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  ALICO,(AIG) Bangladesh

  Jul 2001 - Mar 2004

  Assistant IT Manager
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  MetLife - MetLife Alico - American Life Insurance Company, Bangladesh

  Mar 2004 - Mar 2011

  IT Manager

  Provided insurance application support for life and personal accident systems including debugging and fixing COBOL, CLP and RPG programs.Ensured IT security and provided support for the AS/400 programs. Setup New products in Admin SystemManaged change management system support and training (ALDON CMS) Major enhancement and new functionality for locally developed Individual policy administration applicationIBM FileNet Basic workflow development with Datacap

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  MetLife Alico- Bangladesh

  Mar 2011 - Jun 2017

  Senior Manager, IT

  Strategic Leadership• Implementation IT Strategies aligned with Enterprise and Country level short/medium/long term business objectives• Solution delivery to help achieve customer satisfaction/centricity, operational efficiencies and overall growth.Operational Leadership:• Change Management; Business Process Reengineering and Outsourcing• Leadership and management of IT Operations; Operating Processes and Policies; IT Planning & Budget• Lead Maintenance and Support for IT Infrastructure including Virtualization, Network, Storage, IT Risk & Security and Disaster Recovery• Integration, implementation and maintenance of enterprise solution, Insurance systemBilling, Workflow & Document Management and other systems• Team building and IT talent management; Training & Development; Mentoring and Coaching Introduction of Best Practices in IT and Knowledge ManagementTechnical: • Experience of working with AS400, CL/400, RPG/400, COBOL/400, ILEs, iSeries Integrated web service, ALDON• Experience of working with IBM FileNet with Datacap• Experience in working with SQL queries• Production Support experience required and security management• Good communication & presentation skills• Business Process automation• Leadership and management of IT Operations; Operating Processes and Policies; IT Planning & Capital & Opex Management; Project Management; In-house and external Application Development and User Training programs• Lead Maintenance and Support for IT Infrastructure including Virtualization, Network, Storage, IT Risk & Security and Disaster Recovery• Integration, implementation and maintenance of enterprise solution, Insurance Policy Admin , Billing, Workflow & Document Management and other systems• Team building and IT talent management; Training & Development; Mentoring and Coaching Introduction of Best Practices in IT and Knowledge Management Show less

• 

  MetLife Bangladesh

  Apr 2017 - now

  Director IT, Core Systems

  Strategic Leadership• Implementation IT Strategies aligned with Enterprise and Country level short/medium/long term business objectives• Solution delivery to help achieve customer satisfaction/centricity, operational efficiencies and overall growth.Operational Leadership:• Change Management; Business Process Reengineering and Outsourcing• Leadership and management of IT Operations; Operating Processes and Policies; IT Planning & Budget• Lead Maintenance and Support for IT Infrastructure including Virtualization, Network, Storage, IT Risk & Security and Disaster Recovery• Integration, implementation and maintenance of enterprise solution, Insurance systemBilling, Workflow & Document Management and other systems• Team building and IT talent management; Training & Development; Mentoring and Coaching Introduction of Best Practices in IT and Knowledge ManagementTechnical: • Experience of working with AS400, CL/400, RPG/400, COBOL/400, ILEs, iSeries Integrated web service, ALDON• Experience of working with IBM FileNet with Datacap• Experience in working with SQL queries• Production Support experience required and security management• Good communication & presentation skills• Business Process automation• Leadership and management of IT Operations; Operating Processes and Policies; IT Planning & Capital & Opex Management; Project Management; In-house and external Application Development and User Training programs• Lead Maintenance and Support for IT Infrastructure including Virtualization, Network, Storage, IT Risk & Security and Disaster Recovery• Integration, implementation and maintenance of enterprise solution, Insurance Policy Admin , Billing, Workflow & Document Management and other systems• Team building and IT talent management; Training & Development; Mentoring and Coaching Introduction of Best Practices in IT and Knowledge Management Show less