S. Brooke Plemmons

Experience

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  Super Saver

  Jan 2001 - Jan 2004

  Cashier/Stocker Associate

  Restocked, arranged and organized merchandise in front lanes to driveproduct sales.Checked identification for proof-of-age and refusing alcohol and tobaccosales to underage customers.Processed POS transactions, including checks, cash and credit purchasesor refunds.Reviewed and resolved differences between accounting information andcash drawer.Assisted customers by answering questions and fulfilling requests.Replenished sales floor merchandise and organized shelves, racks andbins for optimal appearance.Operated cash register for cash, check and credit card transactions with100% accuracy. Show less

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  Smith And Company

  Jan 2004 - Mar 2005

  Receptionist/ Assistant

  Corresponded with clients through email, telephone or postal mail.Managed office inventory by restocking supplies and placing purchaseorders to maintain adequate stock levels.Scheduled and confirmed appointments and meetings for theAccountants.Greeted incoming visitors and customers professionally and providedfriendly, knowledgeable assistance.Assisted in administrative duties for office team, including making phonecalls, copies and schedules.Kept records in QuickBooks to maintain accounting data by entering andupdating information. Show less

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  Western Sizzlin

  Mar 2005 - Jan 2007

  Cook/Waitress Trainer

  Maintained customer satisfaction with timely table check-ins to assessfood and beverage needs.Resolved guest and employee complaints to maintain complete customersatisfaction and workforce effectiveness.Maintained order efficiency and accuracy through clear communicationwith kitchen staff, earning numerous recommendations from satisfiedcustomers.Decreased customer wait times by enlisting coworkers assistance formulti-order delivery to avoid spilling or dropping food.Greeted new customers, discussed specials, took drink orders and builtimmediate positive connections with guests.Supervised restocking of salad bar and buffet for lunch and dinnerservice.Kept server areas clean and stocked during service hours to increaseefficiency while working tables.Prepared beverages and filled food orders for customers. Show less

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  BP Convenience Store

  Jan 2007 - Nov 2008

  Stocking Shelves/Cashier

  Processed POS transactions, including checks, cash and credit purchasesor refunds.Counted cash in register drawer at beginning and end of shift.Requested official identification for alcohol and tobacco purchases andverified details, consistently meeting strict legal standards of underagesales.Checked bills with counterfeit pens and examined coins to spot andrefuse foreign currency.

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  Industrial Opportunities, Inc

  Jan 2008 - Jan 2017

  Production/Trainer

  Contributed to operational improvements to increase profits.Enhanced both quality and production times Adhered to customerspecifications.Medical production workerInspected final products to assess compliance with quality standards andestablished tolerances.Reviewed production specifications to verify accurate weights andmeasurements prior to mixing ingredients.Enthusiastically took on additional shifts during peak work periods tokeep projects on schedule.

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  Appalachian Community Services

  Mar 2017 - now

  Used Google Drive, Excel, and EMR to maintain resident database ofpersonal information, repairs and lease agreements.Coordinated vendors such as heating and air contractors, cable suppliersand satellite and phone service providers.Manage 6 operational licensed facilities that met state and healthdepartment guidelines.Established strong, professional relationships with the Director of IDDServices, Paraprofessionals and residents by promoting team collaborationand delivering exemplary service.Compiled maintenance and repair requests for submission to Director ofFacilities department and reached out to local contractors for bidproposals.Responded to messages and inquiries from various parties and usedwell-developed active listening and open-ended questioning skills topromote quick issue resolution.Participated in continuous quality improvement and performanceimprovement activities to enhance effectiveness and increase knowledge.Provided clients with recommendations to community resources.Worked with family members and guardians to develop supportnetworks and multifaceted coping techniques focused on client needs.Provided comprehensive case management services, including creatingtreatment plans and connecting clients and families to appropriateresources.Developed team communications and information for weekly andbi-weekly staff meetings.Coordinated and trained staff and guardians for Google meet therapySummarySkillsExperiencesessions for over 75% of our clientele . Show less Experienced reception coordinator with a demonstrated history ofworking in public relations and health care industry.Skilled in Time Management, Bookkeeping, Event Planning, Assistant,Data Entry, Google, and Microsoft Office.Self driven, and highly motivated.All medical appointments are coordinated through myself.Also, I assist and help coordinate state inspections.Worked with clients to improve life choices and maximize benefits ofprograms.Saved $4000 a month by implementing cost-saving initiatives thataddressed long-standing problems. Show less

  • Residential Manager

    Feb 2020 - now

  • Intellectual Developmental Disability Coordinator

    Mar 2017 - Feb 2020