Mohamed Rafi Abdul Kadhar

Experience

• 

  Paychex

  Aug 2021 - now

  * Provide real-time monitoring and workforce management techniques to make intra-day adjustments in an effort to maximize resource efficiency and achieve service level goals / business objectives.* Perform continual analysis of current performance (noting recent historical trends) and conduct real-time re-forecasting to make necessary adjustments in staffing plans and coordinate with Operations teams to achieve service level goals / business objectives for a multi-site operation.* Maintain constant communication with Operations teams to coordinate needed staffing adjustments based on current and forecasted results.* Produces call volume forecasts on a daily, weekly, monthly and annual basis for multi-site operation.* Generates and evaluates staffing schedules, and ensures data updates into scheduling system. Generates short and long-term staffing models and provides recommendations based on analysis.* Compares results to forecast and identify opportunities for improvement.* Provide daily/intra-day performance reports to leadership. Show less • Processes company’s payroll every pay periodMaintains payroll processing system and records by gathering, calculating, and inputting data.• Computes employee take-home pay based on time records, benefits, and taxes.• Receives and coordinates requests for leave and other absences.• Handles changes in Employee’s W2’s like address, exemptions, Workmen Comp, Etc• Adheres to payroll policies and procedures and complies with relevant law.• Identifies, investigates, and resolves discrepancies in timesheet and payroll records.• Honours confidentiality of employees’ pay recordsCompletes payroll reports for record-keeping purposes or managerial review.• Determines organisation’s tax obligations by calculating Federal, State and Local taxes as well as Employee and Employer Insurance contributions.• Performs the distribution of wages through issuance of paper checks or direct transfers to employees’ bank accounts. Show less

  • Workforce Management Analyst

    Sept 2022 - now

  • Global Services Specialist II - Payroll

    Aug 2021 - Sept 2022