Henry Vo

Experience

• 

  Chatime Australia

  Jan 2021 - Feb 2022

  Barista

  Developed well-known customer service in enthusiasm and a passion for customer engagement.

• 

  Inditex

  May 2021 - Feb 2023

  Executive Sales Professional

  o Customer service excellence: Managed customer expectations with confidence, warmth, and friendliness, ensuring that all requests were fulfilled to the highest standard.o Visual merchandising expertise: Assisted the Visual Merchandiser manager in organizing and maintaining store presentations, demonstrating excellent merchandise skills.

• 

  David Jones

  Oct 2021 - Jan 2022

  Sales Professional

  Developed professional customer service along with inspired passion to maximally achieve customerexpectations.

• 

  AUG Global Network

  Jan 2022 - Apr 2022

  MARKETING AND EVENTS COORDINATOR

  o Social media marketing expertise: Successfully executed marketing activities to achieve social media objectives, increasing targeted audience reach by 38.3% and event attendance by 20%.o Organizational: Collaborated with the hiring manager to develop, coordinate, and deliver a successful recruitment plan, applying the most effective hiring strategies and selection methods. o Leadership and teamwork skills: Demonstrated excellent collaboration, communication, and management skills in planning, encouraging, and leading educational events. Show less

• 

  MYER

  Oct 2022 - Jan 2024

  Service Team Member

  o Exceptional Customer Service: Consistently exceeded customer satisfaction expectations, earning a season-to-date score of 98% and 90% for supportive interactions and professional customer focus.o Responsible and reliable: Assigned to and successfully completed critical End-of-business-day procedures, ensuring accurate sales and cash-flow reporting. o Problem-solver: Empathetically resolved customer issues, both in-store and phone-call, delivering prompt and effective solutions.

• 

  Sheridan - Hanes Brands Australasia

  Oct 2023 - Oct 2024

  Sales Representative

  o Independent Sales & Customer Service: Managing all aspects of the sales floor, exceeding sales targets by 17% through exceptional customer service and effective communication. Building rapport and fostering positive relationships with customers, leading to a 25% increase in repeat purchases.o Inventory Control & Visual Merchandising: Maintained 99% inventory accuracy through efficient processes, minimizing stockouts and maximizing sales opportunities. Crafted visually compelling displays, boosting seasonal item visibility by 26% and driving sales.o Remote Communication & Proactive Problem Solving: Delivered comprehensive reports with sales data, inventory updates, and other critical metrics via weekly video conferences and dedicated platforms. Additionally, identified recurring misplaced inventory issues and implemented a new labeling system, reducing resolution time by 65%. Show less

• 

  James Anthony Consulting

  May 2024 - now

  Role: System Administrator | Sub-role: Cybersecurity Specialist Primary responsibilities include maintaining server and system performance, which involves system patching and investigating and resolving vulnerabilities. Secondary responsibilities involve security audits that include questionnaires, risk assessments, and penetration testing.o Enhanced server security by 15% o Improved system reliability by 20% o Reduced issue resolution time by 25% o Ensured 100% compliance with the ISM, Essential Eight (8), and ISO 27001 standards Show less o WordPress Management & Optimization: Managed and maintained WordPress websites for 10+ clients, including theme customization, plugin integration, and version control. Proactively identified and resolved website vulnerabilities, minimizing the risk of security breaches, and protecting client data.o Problem-Solving & Continuous Improvement: Identified performance bottlenecks during system testing and implemented code optimizations, resulting in an average of 35% improvement in performance metrics (e.g., page load times) across projects.o Agile Development & Collaboration: Worked closely with product managers and designers throughout the development lifecycle to ensure requirements remained aligned with user needs. Actively participated in sprint planning meetings and user acceptance testing for various projects. Show less

  • Junior System Administrator-Cybersecurity Specialist

    Jul 2024 - now

  • Software Developer

    May 2024 - Jul 2024