Eva Hook, LALD

Experience

• 

  Laestadian Lutheran Church

  Jun 1991 - Apr 1993

  Administrative Assistant

  Office work which included filing, typing, proofreading, bookkeeping and answering phones.

• 

  Sunrise Senior Living

  Feb 1999 - Mar 2013

  I was responsible for assisting 2 communities with business administration, human resources and system related business processes such as: Payroll & Human Resources Administration, Recruitment Administration and Process Information Monitoring/ Process and Systems Financial Systems Close and Management Business Processes-Key Controls Technical/ Professional Knowledge Quality Assurance. I am responsible for providing the highest degree of quality care and services to a consistent group of residents and their families in our Assisted Living community. I provide hands on care, physical and emotional support as outlined in each residents Individualized Service Plan while maintaining a safe, comfortable homelike environment.

  • Business Office Coordinator

    May 2012 - Mar 2013

  • Medication Care Manager

    Feb 1999 - May 2012
• 

  Cottagewood Senior Communities

  Apr 2013 - Dec 2016

  Assist in managing the Assisted Living and Memory Care properties, maximizing the value of the owners investment, while balancing the needs of the residents and providing leadership to the Administrator and Health Care team. I am responsible for assisting both the Assisted Living along with the Memory Care communities with business administration, human resources and system related business processes such as: Payroll & Human Resources Administration, Recruitment Administration and Process Information Monitoring/ Process and Systems Financial Systems Close and Management Business Processes-Key Controls Technical/ Professional Knowledge Quality Assurance

  • Assistant Campus Administrator

    Mar 2016 - Dec 2016

  • Business Office Coordinator

    Apr 2013 - Mar 2016
• 

  Walker Methodist Plaza

  Jan 2017 - Jun 2020

  Resident Services Manager

  Assisting residents, family members and friends with their physical and psycho social needs. Assist with meeting resident and family needs by one on one visits, scheduled care conferences/resident/family meetings, providing resources and connections to community services and education. Assist Director of Housing in lease violations, tenant issues and ongoing follow up.

• 

  Havenwood of Buffalo

  Jun 2020 - now

  • Executive Director

    May 2021 - now

  • Director Of Resident Services

    Jun 2020 - May 2021