Paul Gamma

Experience

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  Xerox - The Document Group

  Dec 1984 - Dec 1994

  Senior Customer Service Representative

  Serviced high speed / high volume copiers at major accounts. Territory included Anheuser Busch, MCI, SWBT, and Eveready Battery among others. Provide highest possible quality repairs with, fast response time and minimum downtime. Also scheduled and performed preventative maintenance.Maintained efficient and accurate inventory of parts and tools.Was rated among top technicians in regards to least call backs, most machine runtime between service calls, highest customer satisfaction.Twice received rewards for “Perfect Customer Satisfaction”, as determined by annual customer survey responses. Show less

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  Home Depot

  Apr 1999 - Jun 2001

  Customer Service Representative

  Worked in lumber & building materials for first year, electrical dept. following that.Responsible for assisting customers, unloading delivery trucks, and maintaining neat and well stocked aisles.Was responsible for placing lumber orders to vendors, based on current and estimated sales at my discretion.Trained new store employees how to operate all types of lift equipment.Elected as store safety representative, was responsible for ensuring that hazards were resolved, restraints were being used appropriately, protective gear was being used, etc. Show less

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  Missouri Furnace Co.

  Jun 2001 - Dec 2002

  Lead Installer

  Installed residential and commercial heating and cooling systems.Stocked and maintained inventory of supplies necessary to complete installs.Responsible for coordinating and providing quality installation of equipment, in a timely manner.Explained proper use of system to customer and collected payment for job when finished to the customer’s satisfaction.Fabricated sheet metal to connect to ,and or replace existing ductwork onsite, and designed and measured same when necessary to fabricate in shop. Show less

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  Bell & Howell

  Dec 2002 - Sept 2013

  Senior Customer Service Engineer

  Onsite technician for machine problems and regularly assisted my fellow technicians when they were unable to resolve machine issues or needed help in performing repairs.Coordinated with ABF production supervisors to perform unscheduled major repairs in order to have as little negative impact on production as possible.Conceived ,documented and implemented machine modifications and procedures to maximize performance at minimum expense and time consumption. For example, designed and fabricated a metal plate to replace a piece made of glass, where glass was not necessary and was being broken frequently, which saved downtime and the cost of the part. Glass was being replaced approximately once a week, with 30 minutes downtime and at a cost of 60$ for parts.Functioned at varying levels of urgency, from doing periodic maintenance to emergeny repairs on machines that went down while under critcal time restraints Show less

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  TLD Concepts

  Jun 2014 - Jun 2017

  Assembly Technician

  Assembly TechnicianPerform final assembly and testing of motorized platforms and power drives designed to fit with hospital beds, wheelchairs, Lasik machines ,CT scanners ,etc. Equipment basically designed to allow ease of mobility for heavy objects and mobilty of equipment that would normally be considered stationary or permanent

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  Legacy Pharmaceutical Packaging, LLC

  Jun 2017 - Feb 2018

  Subject Matter Expert Trainer
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  Fiserv

  Feb 2018 - Jun 2019

  Equipment Technician
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  Self employed

  Jul 2019 - now

  Handyman