John Moore

Experience

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  Advanced Computer Solutions LLC

  Jun 1993 - Feb 1999

  Lead Tech 2

  • Managed and trained 2 employees• PC & printer sales, repairs, builds and other services• PC home or business delivery, setup, and customer training• Small business network setups and maintenance• Desktop support for 100 users• Average/day: 5 repairs, 2 new builds, plus sales & training

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  The Sutherland Group

  Mar 1999 - Oct 1999

  Help Desk Supervisor

  • Tripled revenue with changes in operations• Managed and trained 20 team members• Created intranet site for common troubleshooting information• Handled daily accounting for project

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  Perot Systems -> SafeSkin -> Kimberly-Clark

  Nov 1999 - Apr 2000

  Contract: Desktop PC Support

  • Desktop and helpdesk support for 500 users• Network and telephone support• Oracle and Citrix support

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  Innovatv

  May 2000 - Jun 2002

  Systems Administrator & Software Engineer

  Roles: Systems Administrator & Software Engineer• Created medical software enabling remote hospitals to send medical videos for diagnosis to specialists and larger hospitals via Internet UI, video capture, encoding, and transport• Designed and programmed medical UI, database, and overall system architecture, including file distribution to multiple servers, in accordance with HIPAA standards• Built all servers used for project, sent to hospitals• Provided technical documents for build, setup, & usage of medical systems• Desktop support for 50 users• Complete administration of healthcare servers at remote colocation• Remote connectivity, administration, and software upgrades at clients’ sites• Research, recommendations, price negotiation, purchasing, & integration• Javascript, VBScript, ASP, XML, SQL, MySQL Show less

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  One Touch Systems, Inc.

  Jul 2002 - Oct 2003

  Software Engineer & Systems Engineer

  Administered desktop support for 50 users, as well as helpdesk support for remote users. Completed the design and implementation of a network infrastructure from ground up, including Cisco 2600 Router, Cisco PIX506e firewall, W2K AD, DHCP, DNS, WINS, VPN, Network analysis, Nortel VoIP. Offered exchange support and migration from 5.5 to 2000, and mailbox move over VPN. Supplied the needed technical documentation for product build procedures and codes.Key Accomplishments:• Designed a web-based UI, and provided the code documentation, for data distribution to IIS, client PCs, and satellite delivery systems. Show less

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  Bridge Medical (Acquired by AmeriSourceBergen, then Cerner)

  Nov 2003 - Jun 2005

  Systems Engineer

  Provided network analysis and troubleshooting, and conducted packet sniffing, and network app performance testing. Implemented and maintained Active Directory, DHCP, DNS, WINS, WSUS, RADIUS, IAS, WSUS (Patch Management), Clustering (W2k, W2k3), Load Balancing (W2k3), SQL 2000. Developed information security policies, as well as intrusion prevention and detection. Evaluated any new products and offered recommendations for improvement, and created plans and implementation infrastructures for products on-boarded. Composed the log-on scripting for domain, and the automation of tasks and reconfigurations.Key Accomplishments:• Reduction of support wait time by 60% through process improvements• Recipient of the Customer Service Excellence Award Show less

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  Skylight Healthcare Systems (Acquired by GetWell Network)

  Jun 2005 - Oct 2006

  Data Center Engineer

  Engineer charged with nationally monitoring over 25 hospital networks with 6,000 nodes. Provided helpdesk support for over 5,000 end-users and desktop support for 60 users. Conducted administration and needed maintenance for 5,000 Red Hat Linux set top boxes and users. Completed the design, plans, budgeting, price negotiations, and installation of architecture, hardware, and systems configurations for a data center. Evaluated support flow and completely reorganized it resulting in shorter response times, better follow-ups and less downtime, and overall improved relations with customers. Documented networks, systems, and procedures and created IT policies. Was able to separate Exchange and AD 2000 from residing on the same user, and upgraded AD to 2003. Commuted to several hospitals to install and configure networks, servers, and satellite dishes and TV end-heads. Reported to CTO.Key Accomplishments:• Completed the engineering of new architecture and the creation of product designs for the main products next generation, while integrating the existing hardware at the hospitals.• Successfully developed an old to new data center migration plan. Show less

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  Solera, Inc.

  Dec 2006 - Jan 2015

  Information Technology Manager

  Reported directly to CEO. Oversaw $4M annual budget in Corporate IT, Research and Development, and CEO strategic initiatives and program management. Oversaw IT infrastructure and overall operations. Created and facilitated team training to advance overall skill set. Fostered relationships with global teams across 3 data centers, and 73 countries. Managed help desk and desktop staff supporting 2500+ users. Served as information security, implemented MFA, conducted account audits, user security training, and cyber-security event response. Provided reporting to executive leadership.Key Achievements:- Led Office 365 roll out and migration, saving $1M in capital and recurring expense costs- Implemented processes and policies improving IT operations and reducing SOX audit findings- Designed all IT and audio-visual services for 8 properties (offices, dev centers, ranches) in 3 states- Developed the Innovation Center and led an application development team for next gen R&D of smart home, connected car, mobile technologies, and creative solutions- Trusted technical adviser to the C-Suite executives and board members, providing 24/7 IT support, and concierge services Show less

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  Sound Advice DFW

  Jan 2015 - Sept 2019

  Business Owner

  Provided custom electronics integration between various hardware and software products related to automation and control. Projects included commercial meeting spaces, board rooms, executive homes, and home theaters. Duties included project management, lead generation, customer and vendor relationship management, accounting, budgets, product research, inventory, system design, install, automation programming, and customer training. Provided direction to 1 manager, 3 installers, 1 intern.Key Achievements:• Acquired by Video General• 250k in sales in first year with minimal marketing budget• Lutron lighting Gold Partner status• 5-star Nest Pro• Leveraged partnerships with similar businesses to meet tight deadlines Show less

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  CA Technologies

  Mar 2015 - Dec 2017

  Principal Platform Engineer

  Directed and provided management oversight to global staff of 3 managers and 35 IT professionals. Trusted adviser to executive and senior leadership, providing critical updates and product/org structure recommendations. Led incident management for all IT infrastructure & apps across global data centers and cloud services, customer facing, and 24,000+ internal users. Gave direction for continuous improvement of UX & IT operations through analytics and automation. Technical product owner of Office 365, Google G Suite, Exchange, & Active Directory. Mitigated cyber threats using NIST framework. Delivered documentation, global staff development, and training on a daily basis. Conducted innovation workshops. Key Achievements:- Negotiated, consolidated, optimized contracts, and provided analytics saving $16M over 3 years- Implemented process improvements, resulting in 40% incident reduction within first year- Worked across global teams, consolidating silo processes, resulting in streamlined processes- Directed integration and consolidation of Office 365 and multiple services through 8 Acquisitions- Recipient of multiple “Above and Beyond” awards Show less

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  Flowserve Corporation

  Mar 2018 - Jun 2018

  IT & Audio-Visual Consultant

  Contracted to analyze, design, and implement Flowserve’s conferencing and audio-visual strategies. Reported to Director of IT & FacilitiesKey Achievements:• Designed reliable, next-gen, platform-agnostic conference technologies• Automated and simplified various processes, such as visitor check-in

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  VIDEO GENERAL, INC.

  Sept 2019 - Jan 2021

  Technology Designer

  Business internal IT apps/services management & Home technology design, sales, implementation, troubleshooting, and customer training- Business process optimization with Office 365, email migration, and integration with accounting and industry specific applications- Operational costs reduction and reliability improvement through consolidation and reduction of services, migration of onsite servers to cloud apps

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  AFV Partners

  Feb 2021 - now

  IT Manager

  - Optimization of Global Internal IT Services, Processes, & Tools- Network Infrastructure: Install, Manage, Monitor, & Continually Improve Across 30 Properties Globally. Firewalls, Routing, VPN, Domain Registries, DNS- CyberSecurity: Managed Policies, Processes, User Training, & Tools. Routine Account Auditing Across Multiple Platforms, Planned, Implemented, Door Access, & 80+ Security Cameras- Systems Management: O365, Azure, Jira, ESXi VMWare VSphere, Windows Server, Ubuntu & Debian Linux, Apple Business Manager, Savant Automation Programming- Telecom: VoIP & Cellular Phone Systems Planning, Management, Migration, Features Review, & Salesforce Integration. Trunking, Porting, Routing, Auto-Attendants, Call Groups, & Call Queues- Financial: IT Budget Optimization & Proposals, Software Licensing Management- Legal: Contracts Review from IT Perspective, Review of IT Systems, Policies, & Processes related to Data Security & Privacy laws including GDPR- Incident Management: Gathering of data from multiple teams, documentation, and root cause analysis.- Event Support: Audiovisual planning & support, coordination of services, training of support staff, detail oriented, working with other teams & vendors to ensure overall success of events.Accomplishments:- Reduced O365 expenses by 80%- Installed & managed networks across 24+ propertiesBrands: PaloAlto, Cisco, Meraki, Aruba, UniFi, 2N, Domotz, Microsoft Office 365, ProofPoint, Tenable / Nessus, CrowdStrike, Code42, CloudFlare, InTune / Microsoft Endpoint Management, Entra AD SSO, Vonage, Mitel, Asterisk FreePBX, Savant, Lutron Show less