Ashim Chandra

Experience

• 

  Spandana Sphoorty Financial Limited

  Mar 2010 - Jan 2011

  Divisional Manager

  - Managed and maintained the credit portfolio by maximizing ALR- Supervised the credit operations team and enable them to achieve targets, by helping them to close their leads

• 

  Tata Consultancy Services

  Jun 2011 - now

  - Managed a team of 90 service delivery professionals, overseeing the delivery of customer service operations.- Developed and implemented service delivery strategies to improve customer service operations.- Established performance metrics to track and measure service delivery and customer satisfaction, resulted 100% CSS in last 5 years- Acted as owner of the Incident, Service Request, Change and ITIL processes, ensuring high levels of performance, accurate reporting and establishing service improvement activities- Collaborated with cross-functional teams to ensure customer service operations are running efficiently and effectively.- Liaised with clients to develop and implement service delivery plans that meet their needs and expectations.- Assessed customer service operations to identify areas for improvement and implemented corrective actions.- Developed and maintained service level agreements with customers.- Trained and coached service delivery team on customer service procedures and policies. Show less

  • Service Delivery Manager

    Jul 2017 - now

  • Assistant Manager

    Jul 2013 - Jun 2017

  • Senior Associate

    Jun 2011 - Jun 2014