Jeffrey Chiocchio

Experience

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  U.S. Army

  Apr 1985 - Jun 1989

  Sergeant E-5, 29Y Satellite Communications Technician

  Shift supervisor responsible for training up to five repair technicians. Carried out all aspects of earth station operations and maintenance for the AN/GSC-52 State-of-the-Art Medium Terminal (SAMT). Duties included operation, maintenance and repair of X-band satellite communications equipment including modems, multiplexers, RF amplifying equipment and antenna drive/tracking systems. Established links over Defense Satellite Communication System (DSCS) satellites using the AN/TSC-86 transportable X-band terminal in several Pacific Far East locations, with a Joint Chiefs of Staff (JCS) worldwide contingency mission. Experienced in erecting 2.4 m and 6.0 m transportable antennas, including mounting and testing of associated electronic components. Skilled with electronic test equipment such as oscilloscopes, frequency counters, multimeters, spectrum analyzers and frequency generators. AN/GSC-52 (SAMT) SATCOM Equipment Repairer/Operator Course. (U.S. Army Signal School, Ft. Gordon, GA).AN/TSC-86 SATCOM Terminal Maintenance/Operations Course. (U.S. Army Signal School, Ft. Gordon, GA).Satellite Communications Ground Station Equipment Repairer Course (U.S. Army Signal School, Ft. Gordon, GA). Show less

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  COMSAT World Systems

  Aug 1989 - Nov 2002

  Managed engineering staff with responsibilities of delivering technical and engineering services to customers, primarily, but not exclusively involving Intelsat and LMI-1 space segment.Interfaced directly with customers and department managers for determination of technical requirements and for development of problem solving strategies.Delegated work responsibility as needed to ensure customer requests are handled in an efficient, accurate, and timely manner.Responsible for the direction and execution of satellite systems engineering tasks including link and propagation analyses, antenna performance evaluation, space segment optimization, earth station and HPA sizing, and IF/RF troubleshooting at the subsystem level.Supported implementation of digital networks, in particular by understanding ATM, Frame Relay and TCP/IP WAN transport requirements, and the basic system architectures that facilitate implementation of such networks.Prepared technical analyses in support of marketing initiatives to ensure satisfactory link performance for applications of new or existing technologies or for specific marketing initiatives.Assisted in the development of various technical test-plans and reports.Worked closely with Intelsat in gaining necessary FCC approvals for use of COMSAT TTC&M earth stations in support of various Intelsat and non-Intelsat satellite launches. Show less Performed satellite system engineering tasks to include C-band and Ku-band link budget analyses, transmission systems design, modulation/coding and earth station G/T tradeoffs. Specified SATCOM equipment performance requirements and recommend specific interface/hardware solutions for implementation of new digital services. Conducted investigative analyses in areas of advanced satellite communications system architectures and technologies such as ATM, Frame Relay, and TCP/IP, with emphasis in system integration, digital networking equipment recommendation, and network implementation. Performed site surveys, deployed/installed, operated and maintained VSAT terminals owned by COMSAT, domestically and internationally, for tradeshow and on-site demonstration support. Worked with customers in the preparation, review and submittal of technical documents and applications to the FCC for licensing of C-band and Ku-band terminals in the US. Scheduled earth station verification tests, analyzed test results and certified RF antenna performance, to Intelsat. Actively worked with US earth station vendors, COMSAT Laboratories, and Intelsat to increase the number of Intelsat Type-Approved antennas. Maintained inventory of antenna and equipment assets held in Bethesda and Clarksburg, MD. Show less Fulfilled a diversity of tasks in the Television and Network Control Center (NCC) for the US signatory to Intelsat. Tasks included the implementation and coordination of satellite and/or transponder migration activities, and restoral actions required at U.S. earth stations due to cable, earth station or satellite failures and anomalies. Assisted earth station personnel in the testing and activation of Intelsat services. Operation of computer systems for engineering computations, satellite monitoring, and database management. Booked and coordinated occasional use television and international business services (IBS) for major U.S. broadcasters. Trained new hires in TV and network control center procedures. Show less

  • Manager, Customer Support Engineering

    Feb 2001 - Nov 2002

  • Communications Systems Engineer

    May 1997 - Feb 2001

  • Senior Network Controller

    Aug 1989 - May 1997
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  Intelsat

  Nov 2002 - Jan 2003

  Principal Technical Support Engineer

  Prepared technical analysis in support of marketing initiatives to ensure satisfactory satellite link performance for new technologies, specific applications of existing technologies or for specific marketing initiatives. High level of satellite transmission RF design competence and expertise.Support the Sales process by providing technical support during the development of the capacity solutions to identify a satisfactory equipment configuration or link parameters for the service.Developed, analyzed and approved transmission plans for the use of INTELSAT capacity in support of customer leases, GXS (terrestrial) services, and for free-use requests. Show less

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  Intelsat General Corporation

  Jan 2003 - Jan 2015

  Managed a staff of six engineers providing technical solutions for customer requirements including end-to-end network design, satellite capacity identification, reservation and coordination (Intelsat and third party satellite operators), and optimization of satellite link parameters and associated teleports/terrestrial facilities.Lead, maintained the high quality standard for all aspects of a solution developed by the Customer Solutions Engineers (CSEs) including network designs and sizing, equipment specifications, transmission analyses (link budgets).Identified, developed, optimized, coordinated, and assisted in the implementation and management of satellite capacity and associated ground network/terrestrial facilities.Supported implementation of services, e.g. preparing network equipment design and documentation.Assisted with regulatory and inter-system satellite service approvals through coordination with the internal Spectrum Management group.Coordinated with various Intelsat and IGC groups for Intelsat EPICNG next generation high throughput satellite fleet design, capacity allocations, pre-commitment strategy, traffic transitions.Managed interaction directly with customers/end users as well as Sales Directors & the Proposal Team in the preparation of proposal technical solutions (satellite & end to end), including completion of the Information Assurance (IA) Check Lists for FCSA Task Orders. Lead in the development of technical presentation materials for proposals, task orders, work orders statements of work (SOW) in support of customers, Sales, Business Development, and Marketing.Ensured ongoing support of service activations and operational services by providing the customer and the IGC 24 hour NOC (ISOC) an escalation point for resolving technical service problems. Show less Directed the E&O team providing technical solutions for customer requirements including: identification of satellite capacity, design of satellite link parameters and associated facilities, and other technical support of sales inquiries.Interacted directly with customers and Sales Directors in the preparation of technical/transmission plans to ensure that satisfactory link performance can be achieved for new technologies, specific applications of existing technologies or for specific marketing initiatives. Lead development of technical presentation materials for Sales, directly to customers, proposals, task orders and work orders, including participation in senior management steering committees. Developed, implemented, and refined processes for provision of services to government customers including: effective customer interactions with iGen Sales & Marketing and Engineering, identification of the means to streamline all processes, develop support systems and/or tools to make sales and service delivery effective.Lead the E&O team in the development of technical and management capabilities and in the identification of staff members with growth potential to support their career development.Provided advice and guidance to management on management issues and coached staff on technical or personal development matters.Managed the program management function providing technical solutions for customer requirements including: implementation of services and resolution of customer problems. Show less Identification and booking of satellite capacity, design of satellite link parameters and associated facilities, and generation of detailed beam coverage plots.Development of technical content for proposals and other technical support of sales inquiries.Lead technical analysis supporting sales efforts to determine service requirements (e.g., capacity required, transmit e.i.r.p., minimum transmit or receive earth station size, required beam pointing, achievable performance, correct operation and maximum loading of the transponder). Participated in customer meetings in support of sales staff, or trade shows in support of marketing to answer any technical questions which may arise.Interacted directly with customers and/or their designated engineer in transmission plan development, analysis. Coordinated capacity assignments, service agreements and activation with various Intelsat departments including: Global Capacity Plans, Provisioning, Technical Operation Control Center (TOCC), Customer Service, Regional Sales teams, Frequency Management and Orbital Resources. Show less

  • Senior Manager, Customer Solutions Engineering

    Sept 2006 - Jan 2015

  • Director, Sales Support Services

    Aug 2005 - Sept 2006

  • Principal Sales and Program Engineer

    Jan 2003 - Aug 2005
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  Booz Allen Hamilton

  Feb 2015 - Aug 2015

  Communications & Telecommunications Engineer / Lead Engineer

  Work with a team of satellite communications (SATCOM) engineers and analysts to develop and implement processes to identify, model, and analyze DoD's future SATCOM systems and associated requirements. Design, analysis, modeling, simulation, and performance assessment of military satellite (MILSAT) and commercial satellite (COMSAT) communications systems and networks. Working with space, terminal, and control segments of current and planned UHF, SHF, EHF MILSATCOM and Wideband Global SATCOM (WGS) systems. Show less

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  Inmarsat

  Aug 2015 - Sept 2016

  Senior Sales Engineer

  Supporting the development and implementation of Inmarsat GX - a next generation Ka-band global coverage, mobile broadband satellite system.

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  Intelsat General Communications LLC

  Sept 2016 - now

  Senior Manager, Customer Sales Engineering