Mary Sara Zilversmit

Experience

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  American Express

  Sept 2008 - Jan 2021

  - Process Delegate for Authorizations and Digital Transactions, managing Process Risks Self Assessments, Risk Assessment Questionnaires for all risk pillars, Privacy Impact Assessments, quarterly testing, control enhancements, and process map updates.- Manage Operational Risk Events and Corrective Action Plans by providing root cause analysis, stopping customer impact, customer remediation, and building new controls.- Responsible for publishing monthly Network Performance reporting and Key Performance Indicators.- Manage alerts and performance triggers for new product launches to detect and mitigate potential issues using Splunk. Show less Responsible for supporting the product development, User Acceptance Testing (UAT) and quality assurance processes for merchant processing and capabilities platforms.Assist in managing the development and testing of product features and functionality, including systems architecture using structured methodologies/processesDevelop and administer product test plans for user acceptance testing and certifications with American Express Technologies (AET) partners and product vendors.Work closely with AET and vendors to proactively identify and mitigate production/operational issues.Establish and maintain strong partnerships with American Express International Business Partners, AET, and global software/systems vendors to foster strong collaboration/coordination.Contribute in all components of end-to-end project management including but not limited to preparation of development methodology documentation, identifying/reporting development and production issues, and preparing project status reports. Show less Facilitate inbound phone customer service in French and English to help Canadian businesses manage their merchant accounts.Translate French business and legal documents in order to update account information.Create, prepare and send out letters and forms in French and English to customers.Translate customer disputes in French and English to assist merchants resolve card member inquiries or re-dispute debit adjustments.Assist customers to create online accounts on French/English website, so that they can access their merchant information.Collaborate and communicate with French speaking colleagues and internal departments to resolve customer issues. Show less

  • Network Performance Manager

    Apr 2019 - Jan 2021

  • Global Privacy Analyst

    Aug 2017 - Apr 2019

  • UAT Business Analyst

    Mar 2014 - Apr 2019

  • Bilingual French Representative

    Apr 2011 - Mar 2014

  • Customer Care Professional

    Sept 2008 - Apr 2011
• 

  Silicon Valley Bank

  Jan 2021 - now

  Senior Privacy Engineering Manager

  ·Product Owner for Data Discovery and privacy tools (BigID for data discovery and classification and OneTrust for data mapping, data catalog, asset inventory, and Records of Processing Activities inventory) · Ensure Personal Data within the bank is protected by managing data discovery scans of over 150 databases that identify PII, classify data elements, feed personal data elements to the data map and the enterprise data catalog (Collibra) and provide indicators/flags to advise of security controls required to protect PII enabling business owners to validate personal data that is processed within the bank’s systems and system owners to automate security controls· Responsible for creating and managing the data discovery vision, strategy, roadmap, and quarterly deliverables· Responsible for providing evidence and documentation for control testing and audit of Enterprise Privacy requirements·Support, review and approve Privacy Impact Assessments required for data processing utilizing Silicon Valley Bank’s data lake·Manage the performance and daily activities to maintain automated discovery by ensuring applications are onboarded, performing root cause analysis when connections fail or when discovery scans are incomplete, ensuring that all 150 databases are setup on automated recurring scans and creating automated reporting to monitor performance, track completed/failed discovery scans, and provide automated scan results that enable the business to validate PII that is processed within the bank and ensure it is protected· Identified and developed formal and standardized processes and procedures to ensure predictable discovery scans and reporting · Responsible for publishing monthly performance reporting, discovery metrics and Key Performance Indicators.· Working knowledge of data management and database governance and familiar with the following db's and unstructured repositories: Oracle, MSSQL, Postgres, DB2, MongoDB, Office 365, S3, DynamoDB Show less