Kantha Lolugu

Experience

• 

  Infosys Limited

  Feb 2011 - Jul 2014

  Information Technology Service Delivery Manager

  Responsible to manage maintenance activities within AT&T and suppliers network . Responsible for managing the “front door” process to accept new work requests from the customer. Manage all incoming requests and ensure that the proper resources are assigned, systems are updated, and customer is notified of expected delivery dates. Ensure that the customer utilizes the proper systems and tools to requesting new work. Validate the quality of all requests to ensure the necessary information is provided to proceed with the service delivery process. Responsible for ensuring that follow-up information is posted promptly and accurately in both SR systems. Conduct periodic audits to ensure compliance with its processes and procedures Show less

• 

  Tata Consultancy Services

  Jul 2014 - Oct 2022

  Accountable for Program Management for a UK Telco giant; ensure On Timeand within Budget delivery of multiple projects worth 6-7 million poundsp.a. Define Program Roadmap, Establish and Monitor project objectives,milestones and deadlines in SDLC. Build Risk Mitigation Plans. Lead on gotogreen activities - Mobilization, Change Management, Issue Resolution,System Deliveries and Consumption Readiness in an Integrated Matrixorganization. Accountable for Financial Reviews, Reporting and Monitoring.Negotiations with internal and external stakeholders for a favorableoutcome. Ensure all project deliverables are met to schedule and acceptedby the customer and secure Customer Satisfaction. Delegation andempowering direct reports and facilitate successful collaboration amongstteams. Show less Specialist in handling high priority, multiple accounts (Sev1&Sev2) Incidents as a Major Incident Manager (MIM), driving the Service Restoration Team (SRT) through to the resolution, thereby ensuring minimal impact to business operations. Effectively communicate the nature & impact of the incident and the course of action being taken to restore the services. Understanding the nature & impact of the incident, engage support and Relationship Management staff with the right knowledge & skills and quickly establish & implement a service recovery plan. Show less

  • Program Manager

    Feb 2015 - Oct 2022

  • Information Technology Service Delivery Manager

    Jul 2014 - Feb 2015
• 

  Infosys Limited

  Sept 2022 - now

  Technical Delivery Lead