Carol Bashnak

Carol Bashnak

Customer Service Representative

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  • Timeline

  • About me

    Procurement Officer - Azadea Group

  • Education

    • COSS

      2005 - 2008
      High School Sociology and Economics
    • Modern University for Business and Science

      2010 - 2014
      Bachelor’s Degree Business Administration and Management, General

      Business administration is a wide field that incorporates many types of management positions. From major corporations to independent businesses, every operation needs skilled administrators in order to succeed.

  • Experience

    • City Mall

      May 2009 - Jan 2010
      Customer Service Representative

      • Resolving product or service problems by clarifying the customer's complaint• Determining the cause of the problem, selecting and explaining the best solution

    • ADOLFO DOMINGUEZ,S.A.

      Feb 2010 - Oct 2011
      Sales Associate

      • Providing advice to clients regarding particular products or services• Answering customers’ queries and concerns• Maintaining sales records for inventory control

    • Azadea Group

      Dec 2011 - Jan 2024

      • Assess bid specifications and review requirements to ensure alignment with the operation’s prerequisites • Review price quotes and availability of items, offer purchase recommendations and negotiate with vendor representatives as required • Acquire requisition, items/services for the operation, grant purchase orders to preferred suppliers and resolve problems with supply orders • Oversee and negotiate contracts under the supervision of the Procurement Manager• Develop and implement new contract management system• Generate report and to cover the areas that needs to be improved Generate the POs process for handled requests • Perform remote store opening for several countries, maintain records, follow up on logistic process, ensure payment release, review contracts and end up with financial report • Create supplier data base sheet that covers the suppliers across countries, allocate new vendors Show less • Preparing monthly reports and handling the preparation, review, and analysis of Administration and Procurement budget • Conducts continuous research to locate new potential suppliers, in addition to handling office purchases• Conduct value analysis and perform contract administration when needed • Prepare suppliers contract and negotiate for best pricing and deals• Develop specifications and/or collaborate with designated department personnel on procured items/services • Coordinate and prepare for reception and office boys’ schedule• Prepare monthly inventory for all equipment among departments, stationery, and refreshments• Handle the office maintenance; follow up on issues related to generator, chiller, elevator, and security system• Prepare and review draft contracts, ensure the distribution of payments, follow up on invoice receiving and ensure payment process Show less • Preparing monthly reports and handling the preparation, review and analysis of Administration department budget • Auditing Invoices, Implementing and maintaining an accurate filing• Supervising the reception team, cleaners, and office boys including planning and assigning tasks, setting deadlines, monitoring results and quality, providing training and treating team's requests• Preparing and coordinating entertainment programs and in-house events as required• Handling all issues related to Security and Maintenance• Coordinating with the building stakeholders for required internal alterations, to ensure provision of office space to employees and to guarantee that maintenance issues are properly and timely dealt with• Liaising with relevant parties to ensure all fire safety equipment is in place, checked and tested in accordance with set agreement, and provide a security presence when requested by the occupiers Show less • Providing requested information to callers, directing them to appropriate personnel, meeting visitors, determining nature of business, directing them to specific destinations and notifying concerned person. • Sending, receiving, dispatching and distributing incoming mail, facsimiles or other materials to relevant parties while tracking courier services. • Preparing monthly reports about the activity of conference rooms and visitors and forwarding them to the administration manager. Show less

      • Procurement Officer

        Mar 2022 - Jan 2024
      • Administration & Procurement Specialist

        Feb 2020 - Mar 2022
      • Junior Administration Specialist

        Jul 2014 - Jan 2020
      • Administration / Reception

        Dec 2011 - Jul 2014
  • Licenses & Certifications