Perry Ruby

Experience

• 

  Kopy Kat, Inc.

  Mar 2003 - Aug 2007

  Network Specialist

  •Interviewed customers, determined best Network/Equipment/Software needs.•Ordered and installed equipment and devices/software, and provided support to customers in-field as needed.•Provided Company Network support for all printers, copiers, fax machines, routers, switches and workstations.•Designed Company website and maintained.

• 

  MediaStream

  Aug 2010 - Jun 2011

  Help Desk-Technical Support/Customer Service

  •Provided Telephone troubleshooting (Inbound/Outbound) to customers with issues related to cable connectivity- DVR and other cable device functionality; computer issues related to internet access via cable modem, switches and routers (wired or wireless), as well as game consoles.•Helped customers set-up Email clients (Outlook and others) and support as needed.•Provided Telephone and Intercompany Windows support (all versions up to 7) as well as remote assistance/ desktop. •Processed orders for upgrades, billing inquiries and issues; scheduled service calls and organized field technicians for outages.•Provided Troubleshooting for in-field technicians and/or Network Provider help desk technicians for satellite transceivers. •Set up Notebook PCs and Workstations intercompany as well as customers. (Techs 2 Go Program). Show less

• 

  Go2IT Group

  Jul 2011 - Aug 2013

  Network Specialist

  •Provide Field Technical Support for IBM and Dell Computers, Inc. (contracts) for large to medium-sized businesses. Includes set-up for existing workstations, establish network connectivity, printer connectivity (Network), as well as VOIP telephone connectivity. •Install new workstations, printers, switches, routers, VOIP telephones and other devices on company networks.•Offer support for company personnel for all devices, troubleshoot as needed.•IBM Direct Contact with Contract Company Representative- assist with all needs (customer service). Show less

• 

  Lockheed Martin

  Oct 2013 - now

  Software Engineer

  This is my current role - I am not at liberty to discuss earlier roles etc.