John Lauterbach

Experience

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  PLAZA ESMERALDA, INC

  Jul 1998 - Nov 2002

  Project Manager

  Fully Spanish Bilingual executive, assisted in the planning and reconfiguration of a 10,000 sq. ft. warehouse into a fully functional retail facility; Streamlined product distribution and improved the overall product quality for the wholesale distribution for the second largest premium souvenir company in Costa Rica. Negotiated costs of product manufacturing and import prices from China, Taiwan, Mexico, and the United States. Highlights included:• Increased sales by 42% annually for the 1st year with an additional increase of over 10% per year for the consecutive years.• Developed Excel-based programs to manage two retail stores inventories, totaling more than $1.3 million• Established guidelines that decreased the customer special-order delivery times by more than half.• Established management and inventory-control systems to apply to more than 120 nationwide consignment souvenir outlets.• Designed, ordered, and distributed souvenirs and promotional items nationally and internationally.Additional duties also including being responsible for the payroll, accounts payable and receivable, collections processes, and the customer service department. Show less

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  SAN ANTONIO HOSPITALITY, INC

  Nov 2002 - Jun 2005

  Regional Manager

  Managed several large-volume motels located throughout Texas. Duties included overseeing the daily operations, auditing, financial oversight, scheduling, inventory management and high customer service demands. Achievements during tenure:• Substantially improved front desk productivity in room revenue and occupancy as well as the increase in the level of customer service. • Increased occupancy and revenues by more than 20% in Laredo and 15% in San Antonio. • Achieved 25% savings in monthly expendables. • eated new financial policies and procedures and set up many into Excel worksheets in order to maintain consistency in all properties.• Instrumental in complete turnaround of underperforming sales team, set higher expectations and instituted individual accountability resulting in over 250K revenue increase over two years.Other duties also included personnel hiring and retention, provided focused customer service training for the staffs. Introduced and trained all personnel in the new platforms for reservations and Guest Rewards at the franchised properties.Responsible for the final inspection and turnover of properties to the new owners and moving the company office from IH35 to Castle Hills when they were sold. Show less

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  BRAKE CHECK, INC

  Aug 2005 - May 2010

  Store Director

  • Promoted from Service Manager to Store Director in July 2006.• Increased annual store sales in the last store by more than 25% to over $530K. • Increased net profit margin to 20+% of gross annual sales.• Increased revenues by 15% through follow up sales calls and repeat customer business• Highest Gross Sales record for the store in the last 14 years.• Average NPS Score was 70+.• Productive hands-on sales leadership style allowed growth in a highly competitive market. • Building Team consistency, business development functions, account management, customer relationship development all lead to success of the store. • Lead the store into top 50% ranking of all stores by Net Margin and customer retention . • Strong interpersonal and communications skills used to proactively convey operational needs to the daily functions of the store. • Expertise acquired in customer service, resolving customer conflicts, sales and sales management, inventory management and control, and cost management. • Additional duties included personnel management, labor control and working with menu pricing. Show less

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  WORLD CAR NISSAN/HYUNDAI

  May 2010 - Oct 2010

  Assistant Service Manager

  • Highest Gross Sales record for the Dealership set in July and August 2010 through Team effort.• Established procedures to increase productivity in the shop to ensure quicker turn around on customer's vehicles.• Average HSI Score was 915 of 1000 points in 3 month period.• Strong interpersonal and customer service skills used to actively improve the HIS scores to personal best of 927 of 1000 points. • Meet the daily needs of the customers and scheduled shop output based on priorities for completing jobs on time.• Provided precise details of the job cost and the work to be completed. • Integrated both English and Spanish to convey the cost and time estimates to the customers. • Translate for others in Spanish when necessary. Extensive product and warranty knowledge acquired. Show less

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  La Villita Del Rio Developement- Comfort Suites Alamo/Riverwalk

  Nov 2010 - Feb 2012

  Assistant to GM

  Assist the General Manager with the daily operations of the hotel and the front desk. Act as MOD when GM is off property and managing and working the front desk as needed.. • Working directly with front desk personnel to improve level of customer service and meet guest expectations.• Achieved the # 1 spot of recommended hotels to stay at in San Antonio on Trip Advisor (moving up from #7) through overall team effort.• Developing brand loyalty through referrals.• Completed the Choice University, Choice Advantage Certificate series.• Oversee the use of the free shuttle service offered to the hotel guests in the immediate downtown area.• Building value in customer relationships to develop retention, repeat returns and referrals. Show less

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  TitleMax

  Nov 2011 - Sept 2012

  Store Manager TM-SA-TX2

  • Promoted to Store Manager from SMIT in 2 months.• Store Operations & training. • Number #1 in Sales for our District for 6 consecutive months. • Working with the GM to increase sales and providing world class customer service and repeat business.• Controlling collection and collection efforts and maintaining the average below the Company requirements. • Working in a team environment to consistently and successfully grow our store into a Million Dollar Unit.• Completed General Manager training requirements and ready to pick up my own store. Show less

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  Express Lube

  Sept 2012 - now

  Store Manager

  Converting current store to Full Service Automotive in order to provide a better location for our customers to get all of their preventative and mechanical maintainance done on their vehicles in a place that they trust.Creating consistant repeat business through customer relationship building and ensuring the customers that we can be their one stop vehicle maintainance choice.