Mohamed Marzouk

Experience

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  Peco Petroleum Services

  Jul 2005 - Jun 2006

  System Administrator
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  National Petroleum Company

  Jun 2006 - Sept 2012

  System Engineer
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  Nasso for Inspection

  Nov 2012 - Apr 2014

  IT Coordinator
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  Huawei Technologies

  Apr 2014 - May 2017

  IT Customer Support Engineer

  • Responsible for supporting IT product issues: Blade & Rack Servers, SAN/NAS Storage and Huawei Virtualization platform.• Remote troubleshooting for issues reported from customer, partner or first line engineer. • Handle customer requests, respond & resolve them quickly & effectively according to SLA. • Planning and design, hardware installation, software installation and commissioning, maintenance work for storage array, servers, cloud computing system.• Maintain data center environmental and monitoring equipment. Show less

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  DXC Technology

  Aug 2017 - Nov 2018

  Deskside Technology Consultant

  • Perform daily system monitoring, including verifying the integrity and availability of all hardware, server resources, systems and key processes; such as backups.• Use of Service Now ticketing system for standard support tools, handle customer requests respond & resolve them quickly & effectively according to SLA.• Responsible for implementing, supporting and configuring IT equipment’s in a dynamic computing environment, and the configuration of office software using automated distribution tools (SCCM)• Provide 24x7 support for critical production systems as required. Show less

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  NTT DATA Services

  Nov 2018 - Jan 2020

  Senior IT Associate

  • Deep-dive troubleshooting on technical incidents & Escalation Management.• Incident resolution through root cause assessment along with delivery of thorough assessment reports for remediation and mitigating of future re-occurrences.• Tier 3 Support along with providing technical guidance to colleagues.• On-call support, availability to engage within escalated incidents to expedite resolution. • Collaborate with 3rd party vendors to ensure a well-rounded resolution is provided to support on incidents. • Create knowledge base articles to assist colleagues along with technical on boarding plans for new peers. Show less

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  Tata Consultancy Services

  Jan 2020 - Jan 2022

  Technical Lead - Cloud Operations
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  Infosys

  Jan 2022 - now

  Lead Consultant - CloudOperations