Brian Kurlander

Experience

• 

  New World Sales & Marketing

  Sept 1995 - Sept 1996

  Research Analyst

  Developed research/sales presentations and performance analyses for New World syndicated products and stations.

• 

  Seltel, Inc.

  Sept 1996 - Jul 1997

  Senior Research Analyst

  Developed and wrote research and sales presentations in support of two sales teams and 24 television stations.

• 

  WBTV Charlotte

  Aug 1997 - Aug 1998

  Associate News Producer

  Responsible for selecting and writing news stories for broadcast, off-air reporting and interviews.

• 

  Bank of America

  Aug 1998 - Mar 2012

  Managed team responsible for business operations and support, process design/improvement, risk, business continuity, audit, governance support, technology, learning and competitive intelligence. Developed and managed processes, procedures, management routines, governance, risk, audit, agency operations, business continuity, executive communications and associate satisfaction. Responsible for the development, implementation and management of communication plans, material and program support for Enterprise Learning initiatives, including company-wide compliance training, cross-LOB training and Learning Products. Responsible for development, implementation and management of communications across multiple call centers, including strategic and tactical plans. Responsible for development and execution of divisional communication plan, metrics and measurements for Consumer/Small Business Channels. Developed materials to market the team and publicize team successes, including formal reports to executive management, presentations, pamphlets, newsletters, speeches and articles for bank publications; designed and developed department intranet site as a means of sharing information and collecting associate feedback. Developed and wrote Y2K presentations; managed content for Y2K internet and intranet sites; composed and coordinated legal review for responses to customer Y2K inquiries.

  • SVP, Business Support Manager - Home Loans Product Business Operations

    Dec 2010 - Mar 2012

  • SVP, Business Support Manager - Global Sponsorship Marketing Operations & Integration

    Feb 2007 - Dec 2010

  • VP, Communications Manager - Enterprise Learning

    Feb 2006 - Feb 2007

  • VP, Communications Manager - Consumer and Small Business Risk/Consumer Risk Operations Group

    Feb 2004 - Jan 2006

  • VP, Communications Manager/Tech Project Team Leader - Consumer/Small Business Channel Technology

    Sept 2000 - Feb 2004

  • AVP, Communications Designer - Process Design

    Aug 1999 - Sept 2000

  • Officer, Communications Specialist - Year 2000 Project Office

    Aug 1998 - Aug 1999
• 

  Wells Fargo

  Mar 2012 - now

  Serve as CAO/COO for the Public Affairs organization, including:- Accountability for Public Affairs governance, policy and risk, including implementation and adherence to enterprise risk programs and high-priority plans, review of initiatives to identify risks (e.g. operational, compliance, reputational) and mitigants, oversight of policies and procedures, and business resiliency- Leadership of transformation and execution, including responsibility for change management, implementation of enterprise, technology and cross-functional Public Affairs efforts, executive sponsorship of the Public Affairs investment portfolio and leadership of the group’s Agile transformation; provide consulting services to all areas of Public Affairs to solve problems, improve processes and design new ones- Oversight of enterprise Meetings & Events (executing in-person, digital and hybrid meetings both internally and externally) and Sports and Entertainment Ticket Management (driving savings, increasing asset utilization) functions, decreasing risk in both through enhanced processes and governance- Leading additional shared services across the organization, including expense management, workforce and location strategy, facilities, HR initiatives, analytics and employee engagement Show less Led the team responsible for the holistic program to improve efficiency and operating results across Public Affairs, including:- Process improvement and change management strategies and plans- Establishing consistent standards, practices, controls and governance procedures- Defining key business measures- Ensuring adherence to, and implementation of, high priority plans and completion of associated deliverables- Managing front-line risk and enterprise programs for Public Affairs, including policy management, reputation risk, operational risk, third party risk, and compliance- Executive sponsor of the Public Affairs initiative portfolio, including intake, prioritization and funding- Oversight of a variety of business functions, including finance/budget and implementation of cross-functional initiatives Show less

  • SVP, Head of Public Affairs Business Execution Office

    Jul 2022 - now

  • SVP, Interim co-lead, Public Affairs Strategy & Transformation

    Dec 2021 - Jul 2022

  • SVP, Public Affairs Business Transformation and Governance Leader

    Sept 2019 - Jul 2022

  • VP, Business Operations Manager

    Mar 2012 - Sept 2019