KHAJA ANEESUDDIN

Experience

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  Alfaisaliah Medical System

  Sept 2012 - Dec 2016

  IT Specialist

   Well Experienced in L1 & L2 support issues and providing remotely support to users. Accountable for all IT Assets (hardware and software) and configuration items. Works with management and other departments to implement a successful IT plan Assists in the implementation of the IT plan and trains the individuals who will need to use it. Assists in budgeting for IT expenses, including the purchase of new equipment and software when necessary. Diagnoses issues when computers or other technologies are not working as they should. Implements a plan for repair or replacement of computers and other forms of technology. Forms strong bonds with equipment manufacturers and service providers so that issues can be resolved more quickly.•Prepares regular reports for management officials; attends meetings to present these findings.Deployment of windows patches & Application through SCCMControlling IT Assets & Software Purchases.Good customer service orientation and interpersonal skills Providing support, including procedural documentation and relevant reports (solving bugs related to MS Office, Windows, Drivers, Hanging, Slowness, Format etc.)• Talking staff through a series of actions, either face to face or over the telephone to resolve issues• Issue laptops, ipads, PCs to new users and maintain IT inventory.• Setting up new users' accounts and profiles and dealing with password issues• Taking ownership of assigned tasks and seeing through to completion (escalating and managing, if appropriate)• Prioritizing and managing multiple tickets at one time• Responding within agreed time limits to call-outs• Rapidly establishing a good working relationship with customers and suppliers• Installing and configuring computer hardware, operating systems and applications• Diagnosing and solving hardware or software faults• Handle printer issues (and contact AMC for Service) Show less

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  Shams IT services Pvt Ltd.

  Feb 2019 - Feb 2020

  IT Specialist
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  Ebdaa Watan

  Feb 2020 - now

  IT Specialist