Arnesto Kapitan

Experience

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  Citi

  Jun 2006 - Oct 2008

  AM Local Regulatory Reporting

  Local Regulatory Reporting - [July 2007 ­ November 2008] Prepare BI Required Reports (Daily: Cash Flow Reports (LHBU), Monthly: LPS DPK Detail, SID, APMK Reports) Provide supports in handling BI Questions and Request including Ad-hoc report and request Responsible for LBU report to central bank for card product Responsible for SID report to central bank for card product Responsible for restructured account reporting for card, Pl and banking product. Responsible for LKPBU reporting to central bank. Responsible for asset quality reporting. MIS and Business Analytic ­ [March 2006 ­ June 2007] Create daily MIS report for 2 main products (Personal Loan and FIF) Prepare branch expense report to keep track each expense line through a single report on monthly base Create Branch Profitability Report Create Standard Operation Procedure (SOP) and Desktop Manual (DM) Part of the budget planning 2007 team for whole CitiFinancial business unit Review and test all CF Financial Control department related to control and process Show less

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  HSBC

  Dec 2008 - Apr 2010

  Liability product Business Analyst

   Branch Scorecard design and creation for all HSBC branches to measure all productivity of all branches to be evaluate against plan, run rate and among each branch.  MI PLB Database and KPI dashboard creation. (actual, plan, daily run rate) KPI tracking, customer segmentation, campaign and data analysis Create sales analysis report and sales incentive report; Responsible for portfolio analysis (product and branch level) Review all sales scheme and its components to be inline with current condition and planning numbers Show less

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  AXA

  Jun 2010 - Nov 2011

  Senior Business Analyst

   Business Analyst for Regional Work Flow Imaging (WFI) for Indonesia. Business Analyst for Operation Data Store (ODS) for Indonesia. Business Analyst for Regional Communication Solution (CS) for Indonesia. Project Manager for Regional MI (InforPM) for Indonesia. Business Analyst for Regional Product Accounting for Indonesia. Business Analyst for Regional Investment Administration for Indonesia. Review local software IT audit checklist. BCP team review for IT division. Show less

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  PT. XL Axiata Tbk

  Dec 2011 - Jun 2012

  Customer lifecycle Management Specialist - Blackberry Segment

   Built and maintain Blackberry revenue to be aligned with company objective and plan. Increase customer base of Blackberry user for XL Axiata Indonesia. Create churn prevention program/campaign for Blackberry user. Create loyalty program / campaign to burn revenue from existing user. Create stimulation program / campaign to increase revenue from existing user.

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  Manulife

  Jun 2012 - Oct 2021

   Responsible for the overall Project Management, execution and success of the project scope, timeline and cost. Liaise and coordinate Project Sponsor, Steering Committee, Technical Team Leader, Business Team Leader and the rest of the project team towards the success of the project Responsible for reviewing, monitoring the progress of Projects thru Project Plan and Project Status Reports Identifying, tracking and ensuring all project deliverables are completed on time, to the quality required and sign-off by the respective project team Ensure the team implements the project based on project management standards defined from initiation to closure with proper documentations Identify, track and resolve project issues and risk. Alert or escalate or to Project Sponsor any potential showstoppers or critical issues that require attention Organize and attend regular Project Steering Meetings as well as Project Working Meetings Proactively ensure all project teams are well informed of the project and have a common understanding Show less  Handle medium to large scale project with high complexity process and multiple users involvement Act as PMO ambassador to guide and implement project management governance within the company  Act as subject matter expert within each project assigned from project point of view to ensure all related parties perform within the project management guidance Provide solution for each project assigned and give value to the business to support pre, post and during project implementation phase Responsible for cost, timeline and scope within each project assigned to ensure high quality project deliverables Show less

  • Agile Lead | Product Stream Agile Coach | Scrum Master (VP)

    Dec 2019 - Oct 2021

  • Head of Operation Excellence (VP)

    Dec 2016 - Dec 2019

  • Head of Project, BA & Shared Services - EB (VP)

    Mar 2016 - Dec 2016

  • Head Of Project - Employee Benefit (AVP)

    Jan 2013 - Mar 2016

  • Project Management Office - Senior Manager

    Jun 2012 - Jan 2013
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  AXA Mandiri Financial Services

  Nov 2021 - Jan 2023

  Head of Operation Excellence
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  PT. Indosat Tbk

  Jan 2023 - now

  SVP - Transformation Excellence