John A. Ebong

Experience

• 

  Nigerian National Petroluem Coperation

  Oct 2008 - Oct 2009

  Technician

  Electrical Technician

• 

  First Bank of Nigeria limited

  Mar 2012 - Feb 2019

  Service Executive

  Admin/Clearing/Customer service officer/Teller

• 

  First Bank of Nigeria Ltd.

  May 2019 - now

  Manage and deepen relationships with existing and prospective customers. · Win new accounts and resuscitate dormant relationships.· Market the bank’s products to meet customer needs.· Initiate development of products required to meet customer needs.Ensure efficient service and maintenance of existing customers.· Ensure zero tolerance for inactive/dormant accounts.Book quality assets and ensure effective portfolio monitoring for early detection of defaults. As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook Show less · Supervise the activities of Non-Financial Transactions Unit. · Ensure effective and timely service delivery to customers at the Non-Financial Transactions Unit· Establish good customer relations by maintaining a customer friendly disposition at all times.· Ensure the proper handling of all customer enquiries and resolve of issues beyond the non-Financial Transactions Officer (NFTO). · Handle probate in accordance with customer mandate and relevant law.· Oversee the closing / opening of Accounts for Customers with requirements being fully provided.· Oversee the closing / opening of Domiciliary Accounts for Customers with requirements being fully provided.Review account opening documents and ensure timely opening of the accounts on the system for all requests with the required documents or with the appropriate deferrals. · Maintenance of up-to-date registers for customers’ transactions and instructions as required under the existing policies and procedures.· Maintain the Security of all Information entrusted to the staff.· Drive the provision of equipment like Note counting machines, ATM machines, computer systems etc. when and where needed.· Safe keeping of Cards and Pins register.· Proper Documentation of callover. Show less Supervise all cash unit activities (Teller and ATM management)Authorize and assist in ensuring cash indent (Local & FCY) and evacuation for subordinates.Modify and authorize all transactions above the subordinate’s limit.Ensure prompt handling of cheque confirmation.Supervise the reconciliation of all Financial Transactions Officers and ATM till Authorize and process Form M, LC, Form A transfers, bill payments, fees, Custom duties and ensures proper issuance of duty receipts.Verify and process funds transfers such as Local, NEFT/FIPs, RTGS and NIBBS transfers.Process the sale/purchase of BDC (PTA & BTA) and the issuance of Travellers cheque.Execute all Money Transfers Operations activity and ensuring timely rendition of returns on Western Union Money/MoneyGram, RIA, WorldRemit, Boss Revolution Transactions with adequate reconciliation.Processing of Fixed Deposit Investments (Booking, renewal and Termination)Process all Treasury requests for further authorization by Head, Financial TransactionsProcess all clearing cheques (Inward & Outward)Comply with the principles and policies in the Information Security HandbookMaintain the Security of all Information entrusted to the staff. Show less Handling of account maintenance activities; freezing/unfreezing of account, placing of lien, reactivation of dormant accounts. Initiate the set-up of standing order. Ensure prompt handling of customers’ enquiries and complaints. Responsible for the Issuance and maintenance of all card products to eligible customers. Ensure timely resolution of customers’ issues and promptly consult the Head, Non-Financial Transactions for issues unable to handle or resolve. Initiate linking / hot listing and blocking / unblocking of debit cards. Initiate and set up Alert, Online and Mobile Banking services. Ensure prompt account opening and closing, opening of all accounts and Domiciliary Accounts. Ensures proper modification of customer account information on request. Initiate probate in accordance with customer mandate and relevant law. Prompt verification and upload of scanned documents on CPC workflow and ensure timely capturing of cheque confirmation details. Initiate requests on Template Generator for Confirmation Letters and Letters of reference. Ensure timely rendering of reports and issuance of adhoc statement of account. Responsible for stopping payments. Carries out all other bank services as demanded by the Head, Branch Services. As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook Show less

  • Relationship Manager

    Feb 2024 - now

  • Head Non-Financial Services

    Feb 2023 - Mar 2024

  • Head Of Financial Services

    Jan 2022 - Feb 2023

  • Team Lead Non-Financial Services

    May 2019 - Dec 2021