
Sage Rosen
Customer Service Associate

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About me
Management Major at the Isenberg School of Management
Education

Natick High School
2018 - 2022Activities and Societies: Principals Roundtable, Mentorship, Girl Up, Field Hockey, The Sunrise Movement, Equity Collaborative, and Game Changers.

Isenberg School of Management, UMass Amherst
2022 - 2026Bachelor's degree Management
University of Massachusetts Amherst
2022 - 2026Bachelor's degree Management SophomoreActivities and Societies: Isenberg Women in Business, Alpha Chi Omega, Student Alumni Association
Experience

Sluggers Academy
Dec 2019 - Feb 2023Customer Service AssociateAt Sluggers Academy, my responsibilities included scheduling customers, answering the phone, checking messages, checking customers in and out, following the cleaning schedule, ensuring the safety of the facility and customers. I would also be tasked with training new employees and am an Employee of The Month recipient. Working here has allowed me to further my organizational and customer service skills.

The LINX Companies
Jul 2021 - Aug 2023Summer Camp CounselorI was tasked with taking care of up to fourteen campers at one time. I created fun, unique, and engaging games for the campers to play. I worked with a co-counselor to take turns running activities and planning the schedule.

Natick Public Schools
Nov 2021 - May 2022InternWith the Natick ACHIEVE Internship, I worked to create marketing materials for the launch of the new Natick Achieve Print Shop. Presented the program concept to the Natick School Board.

Natick Public Schools
Jan 2023 - nowSubstitute TeacherManage student behavior, quickly implement lesson plans, create daily reports that inform permanent teachers about the day, and encourage a positive learning environment for all.

University of Massachusetts Amherst
Jan 2024 - nowTeaching AssistantTeaching Assistant for Isenberg School of Management Intro to Diversity and Inclusion in Business course. In this role, I teach 2 sections and lead weekly discussions about topics such as dimensions of diversity, unconscious bias, inclusive leadership, global cultural competency, and allyship. Responsibilities include creating a welcoming and safe environment for students to learn, grading of assignments, meeting with students, and preparing lessons.

Azenta Life Sciences
Jun 2024 - Aug 2024Human Resources Benefits InternThroughout the summer I got to work in multiple areas of Human Resources. I participated in candidate interviews and observed the recruiter life-cycle. I lead a team of 3 in assessing the current state and proposing a redesign of the onboarding process. Additionally, conducted an employee survey and analyzed the results to support the onboarding project. In the compensation department, I audited and refined the existing compensation structures in Workday to create standardized job-leveling descriptions and meaningful placement in pay ranges and compensation grades. Finally, in benefits, I created informational brochures on leaves for each of the 14 states that offered additional state disability and family leave as well as general disability leave. I also learned about the company policies and benefits to launch the paperwork for the tuition reimbursement program. Show less
Licenses & Certifications
- View certificate

Salesforce Trailhead
Trailhead by SalesforceApr 2024 - View certificate

Excel Advanced User
Isenberg School of Management, UMass AmherstAug 2023 - View certificate

HR Communication in Today's Fluid Workplace
LinkedInNov 2023 
Uncovering Your Authentic Self at Work
LinkedInFeb 2023
Honors & Awards
- Awarded to Sage RosenDeans List - May 2024
- Awarded to Sage RosenExcellence in Case Study Analysis for Target Matthew Glennon May 2024 Awarded a certificate of recognition for excellence on a Target Case Study in my Foundations in Marketing class. The case asked us to analyze Target's grocery sales and pitch ways they can continue to grow in this industry.
- Awarded to Sage RosenDeans List - Dec 2023
- Awarded to Sage RosenCVS Health Foundation Retail Management Scholarship - May 2023 Recipient of the CVS Health Foundation Retail Management Scholarship.
- Awarded to Sage RosenDeans List - May 2023
- Awarded to Sage RosenDeans List - Dec 2022
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