Sage Rosen

Sage Rosen

Customer Service Associate

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location of Sage RosenGreater Boston

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  • Timeline

  • About me

    Management Major at the Isenberg School of Management

  • Education

    • Natick High School

      2018 - 2022

      Activities and Societies: Principals Roundtable, Mentorship, Girl Up, Field Hockey, The Sunrise Movement, Equity Collaborative, and Game Changers.

    • Isenberg School of Management, UMass Amherst

      2022 - 2026
      Bachelor's degree Management
    • University of Massachusetts Amherst

      2022 - 2026
      Bachelor's degree Management Sophomore

      Activities and Societies: Isenberg Women in Business, Alpha Chi Omega, Student Alumni Association

  • Experience

    • Sluggers Academy

      Dec 2019 - Feb 2023
      Customer Service Associate

      At Sluggers Academy, my responsibilities included scheduling customers, answering the phone, checking messages, checking customers in and out, following the cleaning schedule, ensuring the safety of the facility and customers. I would also be tasked with training new employees and am an Employee of The Month recipient. Working here has allowed me to further my organizational and customer service skills.

    • The LINX Companies

      Jul 2021 - Aug 2023
      Summer Camp Counselor

      I was tasked with taking care of up to fourteen campers at one time. I created fun, unique, and engaging games for the campers to play. I worked with a co-counselor to take turns running activities and planning the schedule.

    • Natick Public Schools

      Nov 2021 - May 2022
      Intern

      With the Natick ACHIEVE Internship, I worked to create marketing materials for the launch of the new Natick Achieve Print Shop. Presented the program concept to the Natick School Board.

    • Natick Public Schools

      Jan 2023 - now
      Substitute Teacher

      Manage student behavior, quickly implement lesson plans, create daily reports that inform permanent teachers about the day, and encourage a positive learning environment for all.

    • University of Massachusetts Amherst

      Jan 2024 - now
      Teaching Assistant

      Teaching Assistant for Isenberg School of Management Intro to Diversity and Inclusion in Business course. In this role, I teach 2 sections and lead weekly discussions about topics such as dimensions of diversity, unconscious bias, inclusive leadership, global cultural competency, and allyship. Responsibilities include creating a welcoming and safe environment for students to learn, grading of assignments, meeting with students, and preparing lessons.

    • Azenta Life Sciences

      Jun 2024 - Aug 2024
      Human Resources Benefits Intern

      Throughout the summer I got to work in multiple areas of Human Resources. I participated in candidate interviews and observed the recruiter life-cycle. I lead a team of 3 in assessing the current state and proposing a redesign of the onboarding process. Additionally, conducted an employee survey and analyzed the results to support the onboarding project. In the compensation department, I audited and refined the existing compensation structures in Workday to create standardized job-leveling descriptions and meaningful placement in pay ranges and compensation grades. Finally, in benefits, I created informational brochures on leaves for each of the 14 states that offered additional state disability and family leave as well as general disability leave. I also learned about the company policies and benefits to launch the paperwork for the tuition reimbursement program. Show less

  • Licenses & Certifications

    • Salesforce Trailhead

      Trailhead by Salesforce
      Apr 2024
      View certificate certificate
    • Excel Advanced User

      Isenberg School of Management, UMass Amherst
      Aug 2023
      View certificate certificate
    • HR Communication in Today's Fluid Workplace

      LinkedIn
      Nov 2023
      View certificate certificate
    • Uncovering Your Authentic Self at Work

      LinkedIn
      Feb 2023
  • Honors & Awards

    • Awarded to Sage Rosen
      Deans List - May 2024
    • Awarded to Sage Rosen
      Excellence in Case Study Analysis for Target Matthew Glennon May 2024 Awarded a certificate of recognition for excellence on a Target Case Study in my Foundations in Marketing class. The case asked us to analyze Target's grocery sales and pitch ways they can continue to grow in this industry.
    • Awarded to Sage Rosen
      Deans List - Dec 2023
    • Awarded to Sage Rosen
      CVS Health Foundation Retail Management Scholarship - May 2023 Recipient of the CVS Health Foundation Retail Management Scholarship.
    • Awarded to Sage Rosen
      Deans List - May 2023
    • Awarded to Sage Rosen
      Deans List - Dec 2022