Peter Madden

Experience

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  AKON Energy

  May 2011 - Jan 2013

  Business Development Manager

  -Developing business contacts and sales with AKON Energy, a building energy rating company-Planning and developing the right marketing strategy to get the product noticed by the target audience-Performing and arranging successful product demonstrations for customers.

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  Paddy Power Betfair

  Jan 2013 - Jan 2017

  Risk Operations Assistant

  As a Racing & Risk Operations Assistant I am primarily responsible for managing the lifecycle of all the Racing events and markets that Paddy Power Betfair offers betting on. Reporting to the Racing & Risk Operations Supervisor, I also provide assistance to the team through handling calls for bet clearance, customer monitoring and some routine business reporting.

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  Inflight Dublin

  Jan 2017 - Jan 2020

  Account Manager

  -Support the operational requirements of a number of airline accounts, which will involve database management and proposal development;-Writing business plans for existing accounts, and leading new tender opportunities;-Work with cross-functional teams within the company to ensure high quality service delivery;-Develop client relations, building trust and knowledge across each airline;-Management of a number of airline accounts, which involves creating and implementing strategies and budgets, managing content and developing client relations;-Work closely with the Senior Marketing Executive in researching client requirements;-Upselling IFE services to all of my clients via presentations, visits and over the phone-International Client Visits - Recently visited Tanzania in November 2019 to give a presentation to Air Tanzania;Tenders - Responding to RFPs tenders for potential new clients, managing the creation, finalizing and delivery of all stages of the tender process from costing to the final proposal;-Attending industry conferences where required;-Reporting to the CCO on a daily basis.Training Completed within Role:1. Tender Writing Skills Training Programme- DCM Learning2. Time Management- Professional Development3. Excel Course Show less

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  JUST EAT

  Jan 2020 - Feb 2022

  Strategic Account Manager

  ●Account Management - managing the companies largest chains/BRG’s from day to day queries, ensuring needs are met and issues are resolved efficiently while maintaining strong relationships with all levels key contacts (CEO, VP, MD)●Data analysis - using company tools/systems to give analytical and statistical advice on how to increase revenue and grow their business. Arranging weekly/monthly strategic meetings to discuss strengths, weaknesses, opportunities & improvements. Sending weekly reports on revenue, orders, operational stats, identifying under performing areas and advising on how to improve●B2B - generating new business leads and securing appointments to deliver a presentation to bring potential new brands onto our platform and expanding our estate, all while adding more option to our customer base●Retention Management - resolving clients issues to ensure minimal loss of estate.●Customer Experience - monitoring customer activity to identify any positive/negative trends and responding appropriately, avoiding any damage to brand or reputation●Marketing - working closely with our marketing team to ensure a strong relationship between company & client, discussing upcoming campaigns and suggesting collaborations Show less

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  Luzern eCommerce

  Feb 2022 - now

  Account Manager

  Luzern accelerates eCommerce for ambitious brands. Our managed eCommerce Acceleration platform optimizes sales, margins and inventory across channels and geographies. Our technology, coupled with our deep expertise, enables us to excel at the “messy” execution end of eCommerce, bringing our clients speed and agility across channels.In my role as an Account Manager in Luzern the below are some of my tasks:-Managing Multiple Client Accounts-Owner & Main Point of Contact for Client-Actively building Client relationship -Weekly & ad hoc meetings to ensure expectations are being met & discuss key account issues-Internal Strategic initiatives, e.g. new offerings, process creation, etc-Budget / Planning & Projections - Planning Doc owner-Ensuring client goals are achieved with creation of account strategy within Luzern & promoting client objectives-Lead in Quartily Business Review meetings-Overall Site performance Monitoring - Stock Feeds processing, no issues with order flows, etc.-Overseeing global promotions & New product launches-Manage client escalations Show less