Kerry Holsinger

Experience

• 

  Public Allies (AmeriCorps)

  Nov 2013 - Sept 2014

  Public Ally

  Engaged in a 10-month nonprofit leadership development program. Collaborated with colleagues to develop a volunteer mentor program at a local nonprofit.

• 

  BUILD, Inc.

  Nov 2013 - Sept 2017

  Managed the Neon CRM donor database and oversaw a successful database migration from Raiser’s Edge in 2016, achieving cost savings and improving efficiency through automation. Coordinated fundraising campaigns and events, including an annual gala that raised over $700k. Supervised a full-time Volunteer Coordinator and interns to support development initiatives. Maintained multiple database systems, including Efforts to Outcomes (ETO) and Raiser’s Edge, ensuring data accuracy for reliable reporting. Developed custom reports and data-driven assessments to enhance program quality.

  • Development Associate

    Jun 2015 - Sept 2017

  • Quality Improvement Specialist

    Nov 2013 - Jun 2015
• 

  National Immigrant Justice Center

  Sept 2017 - Mar 2018

  Development Associate

  Leveraged Salsa CRM to generate data-driven insights for leadership aimed at improving relationship management and donor stewardship. Successfully engaged the Leadership Board in a year-end fundraising campaign that exceeded its $400k goal. Contributed to securing additional funding through drafting grant proposals and submitting progress reports.

• 

  Active Transportation Alliance

  Mar 2018 - Mar 2021

  Events Registration and IT Manager

  Served as the Salesforce Administrator, tailoring the platform to meet evolving business needs, creating reports and dashboards, and streamlining workflows to reduce manual effort. Provided technical support to 20+ staff, promptly resolving various IT challenges. Oversaw customer support for all events, including Bike the Drive with over 20,000 participants, addressing participant inquiries and resolving registration issues.

• 

  Craftsman Technology Group

  Mar 2021 - now

  Serve as a technical lead, ensuring project implementations are well-architected, scalable, and adhere to best practices. Provide escalation support for resolving complex technical issues. Conduct technical assessments and recommend strategies to optimize Salesforce environments. Develop programmatic solutions leveraging Apex, Lightning Web Components, and APIs. Acted as a technical escalation resource across a Managed Services portfolio of 60+ clients, providing guidance and support to Technical Analysts and Client Success Managers. Supervised a team of four technology professionals, offering guidance, mentorship, and career development support, while continuing to fulfill the responsibilities of a Technical Analyst. Developed custom technical enhancements for a portfolio of 8-10 clients. Resolved an average of 30+ technical issues each month. Led end-user training sessions and developed documentation to increase adoption of new functionality.

  • Solutions Architect

    Apr 2024 - now

  • Senior Technical Analyst

    Jan 2023 - Apr 2024

  • Team Lead, Managed Services + Technical Analyst

    Apr 2022 - Jan 2023

  • Technical Analyst

    Mar 2021 - Apr 2022