Kalyani Balasekar

Experience

• 

  Infosys Limited

  Jul 2003 - Mar 2020

  Scrum master for restructuring the learning program used by around 2 Million associates for the world's largest retailer- Improving user experience by 25% - implementing various performance optimizations- Stakeholder communication, product owner interactions for requirement gatherings, prioritizing of features, Most Viable Products and planning releases- Deploying Agile (Scrum/Kanban) practices, coaching the team members with the agile principles and taking part in all agile ceremonies - Working with multi-vendor, distributed and diverse scrum teams- Improving productivity by 15% by implementing RCA fixes, CICD pipelines etc.,- Removing impediments from the team and when necessary escalate to facilitate rapid resolution- Ensured effective communication within and across teams. Influences and facilitates the empowerment of a self-organizing team. Schedules and facilitates cross-functional meetings- Ensured appropriate progress tools, information radiators, and reports effectively provide transparency on team's progress/productivity- Recommending ideas for Application Rationalization to simplify the application landscape- Bringing in open source implementation for LMS, LRS etc., to reduce the operational costs- Responsible for budget planning, resource planning and estimation- Team development through effective goal setting, performance feedback- Creating opportunities to individual team members' growth- Conducting interviews to recruit potential candidates Show less - Lead the Application Maintenance and Support track for HR applications for one of the world's largest retailers- Lead the transition of key HR domains - Payroll/Benefits/Compensation from vendor transition to stead state support- Recommended process and systems improvements such as ITIL process implementation, KPI dashboard tracking, Incident resolution automation- ~1MUSD savings towards maintenance and support cost through various value adds including, Root Cause Analysis and fixes, Automated processes, Shift Left, Empowering the admin users, Optimizing MIPS, ServiceNow Orchestrations- Managed and mentored 40+ team members, offering constructive feedback on their work performance Show less - System Appreciation Documentation for Order Management System and Finance systems- Stakeholder communication and collaboration- Developed the ETL (Extract Transformation Load) module using in-house ETL development tools and mainframe process- Lead the Application Support and Maintenance for HR applications for Recruitment process for world's largest retailer- Achieved zero backlogs in the ticket queue in my areas and consistently maintaining the trendwith no SLA miss- Developed automated ticket and pager tracker using Excel VBAs connecting to remedy databasethat performs complex SLA calculation that helped in accurate reporting and saving around 15 person hours per week- Knowledge Management - Initiated activities like ‘Know Your Support’ series for enhancing the knowledge base of the team by providing information on various topics – technical and business.- As part of the support reduction activities, performed major bug fixes and automated manualprocesses which helped the team reduce around 300 - 400 tickets per month and increasedproductivity by around 30% Show less - Level 2 and Level 3 support of the application in production- Production issues analysis and root causes fixes- Understanding the requirements and developing prototype of the new screens and played a roleof business analyst- High level and detailed level design of new modules- Coding of critical business functionality which involved complex business calculations- Mentoring new team members in developing their modules and reviewing the code, coordination with Onsite- Testing and peer code reviews and ensuring defect free deliverable Show less

  • Senior Project Manager

    Apr 2016 - Mar 2020

  • Project Manager

    Jul 2012 - May 2016

  • Technology Lead

    Aug 2009 - Jul 2012

  • Programmer Analyst

    Sept 2006 - Aug 2009

  • Software Engineer

    Jul 2003 - Sept 2006
• 

  J.B. Hunt Transport Services, Inc.

  Mar 2020 - now

  - Leading team in execution of NEXT modernization of legacy appliations used in the Final mile stream - Driving team to continuously stay with the latest tech versions and internal organizational processes - Helping the team to self organize and seek excellence- Created a onboarding knowledge document for new employees to have seemless experience during the initial 2 weeks- Continuously finding ways to engage and improve team interactions in the remote world- Building relationship between and collaborating with management roles within the company to support department effectiveness- Adapting to changing requirements and communicating with stakeholders- Co-ordinating the monthly release activities with the team and continuosly adapting to new process to maintain a high release quality- Automated manual processes using Power automate and Power BI to provide visibility to leadership on the scorecard metrics- Conducting interviews to recruit new team members- Team development through effective goal setting and providing timely feedback- Participated in mock interview for University of Arkansas freshman, agile virtual summit, women in technology conference Show less

  • Manager II Engineering & Technology

    May 2023 - now

  • Manager E&T I

    Mar 2020 - May 2023