Mihaela Nistor

Experience

• 

  WSC Europa SA

  Oct 2006 - May 2012

  • Managed back-office teams (80 – 100 employees), achieving performance and cost targets.• Oversaw service delivery, resolved escalations, and implemented process improvements

  • Project Coordinator

    May 2007 - May 2012

  • Team Leader

    Mar 2007 - May 2007

  • Telephone Services Operator

    Oct 2006 - Mar 2007
• 

  Fla Floresta Longo e Associati- Provorbas BPO

  Mar 2013 - Dec 2014

  Payroll Specialist/ Business Development

  • Managed payroll operations for Italian and Romanian entities, ensuring compliance and accuracy.• Supported labor-cost analysis and HR/payroll optimization projects.• Contributed to client relationship management and local business growth.

• 

  ADP

  Dec 2014 - now

  • Lead seven implementation and service teams operating in an offshoring model for South Europe (Italy, Spain & Portugal), covering Payroll, Time & Attendance, and Beyond Payroll services.• Oversee the full payroll implementation lifecycle — requirements analysis, configuration, and scalable delivery across all markets.• Manage implementation and service delivery for national accounts and multi-country clients, ensuring compliance, scalability, and customer satisfaction.• Drive transformation, standardization, and offshoring initiatives to streamline processes and increase automation.• Implement KPI-driven governance covering on-time go-live, utilization, NPS, and quality metrics across countries.• Design and deploy SOPs, best practices, and continuous-improvement frameworks, empowering team members to proactively identify, share, and implement process enhancements in line with Lean Six Sigma principles.• Foster a culture of growth and collaboration by mentoring team leaders, developing implementation and service talent, and encouraging innovation across all South Europe teams.• Ensure strict adherence to data-protection, privacy, and security standards, implementing preventive controls and awareness measures to mitigate operational risks.• Lead change management and stakeholder engagement during process redesign and service-model transitions, supporting cultural alignment across geographies.• Collaborate with cross-functional teams (Product, Technology, Operations) and local country teams in Italy, Spain, and Portugal to ensure alignment between product capabilities, local requirements, and implementation outcomes. Show less • Supervised implementation & service teams for the Italy market, ensuring quality and timeliness of Payroll and T&A projects.• Enhanced governance through dashboards, utilization reports, and milestone tracking.• Supported operational migrations and transformation initiatives.• Adjust, update and communicate project plans as needed• Focuses on process improvement and promotes a BPI culture within the team and organization – lead by example ( creating SOPs, procedures, best practices database)• Help organization to reduce defects and maximize product and service quality by leading different BPI projects, Lean Six Sigma Methodology • Present and lead conversations about projects, issues, solutions, action plans and strategies to senior leaders• Design/ redesign & mapping processes• Manage multiple projects and sometimes conflicting priorities and specific time constraints Show less

  • Senior Manager Implementation and Service

    Dec 2021 - now

  • Manager Implementation and Service

    Sept 2020 - Dec 2021

  • Implementation T&A and Payroll - Team Lead

    Mar 2019 - Sept 2020

  • Implementation Payroll - Team Lead

    Dec 2014 - Mar 2019

  • Payroll Implementation Consultant

    Dec 2014 - Mar 2015