Hasitha Priyalal

Experience

• 

  Bank of Ceylon

  Jan 2011 - Jul 2011

  Trainee banking officer

  * Dealing with existing customers and understand their requirements and guide them effectively. * Finding new customers and identifying their need and match them with existing banking solutions.* Handling customer complains.* Provide technical support for the customers both virtually and physically.

• 

  OREL IT

  Sept 2018 - now

  * Monitoring network performance to ensure optimal performance and troubleshooting issues as they arise. * Providing technical support to clients by identifying and resolving hardware or software problems.* Installing, configuring, and troubleshooting new or existing systems, including operating systems, storage devices, server applications, network equipment, etc.* Performing routine server maintenance tasks, such as monitoring performance, checking logs, updating software, installing patches, etc. * Providing technical support by responding to inbound calls or emails from customers or users who have technical issues with their systems.* Monitoring servers and applications for signs of problems or unexpected activity.* Installing, configuring, and supporting new systems or applications on client computers as required.* Determining the cause of a problem and suggesting solutions based on experience with similar issues.* Providing technical support by creating documentation and training materials for new computer system users. Show less * Communicating with stakeholders to gather requirements and address concerns or issues.* Serving as a liaison between stakeholders and users.* Providing leadership, training, coaching, and guidance to junior staff.* Allocating resources and maintaining cost efficiency.* Ensuring solutions meet project needs and requirements.* Managing projects, developing project plans, and monitoring performance.* Updating, implementing, and maintaining procedures.* Prioritizing initiatives based on business needs and requirements.* Developing reports on findings and recommendations for future projects.* Developing and managing project timelines, milestones.* Conducting interviews with subject matter experts to gather information about new and upcoming projects.* Conducting training sessions on new technologies or processes for employees.* Reviewing current projects for inefficiencies or opportunities for improvement.* Communicating findings to stakeholders via presentations or written reports.* Monitoring deliverables and ensuring timely completion of projects. Show less * Evaluating ongoing projects, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.* Leading ongoing reviews of projects and developing optimization strategies.* Staying up-to-date on the latest process and IT advancements to automate and modernize systems.* Conducting meetings and presentations to share ideas and findings.* Performing requirements analysis.* Documenting and communicating the results of your efforts.* Performing user acceptance testing.* Updating, implementing, and maintaining procedures. Show less

  • Cloud Support Associate

    Mar 2023 - now

  • Senior Business Analyst (Team Lead)

    Dec 2020 - Mar 2023

  • Associate Business Analyst

    Sept 2018 - Nov 2020