Nicole Foxworth

Experience

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  HP

  Jun 1993 - May 2002

  • Created programs to better manage orders and reduce returns. Reduced the “cost of returns as a percentage of revenue by 83% in two years.• Worked directly with customers to optimize processes and exceed goals.• Established strong working relationships with our factories to track orders & proactively address any potential issues.• Produced internal and external reports, scheduled and ad hoc.• Participated in four-person team that created the infrastructure and launched HP’s online store. Show less

  • Business Development Manager

    Aug 2001 - May 2002

  • US Inside Sales Enterprise Account Manager

    Sept 2000 - Aug 2001

  • Consumer Supply Chain Manager

    Jan 1997 - Sept 2000

  • Accounts Receivable Collections Specialist

    Jan 1995 - Jan 1997

  • Consumer Loan Officer

    Jun 1993 - Jun 1995
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  HP

  Jun 2003 - Dec 2009

  • Developed, executed and launched up to 10 demand generation programs per cycle, as well as 30-40 incremental programs for PC, monitor, & handheld products to meet market share, revenue and profitability goals.• Created first marketing program that increased product specific connect rate from 2% to 28%.• Analyzed and presented program uplift performance on key product offerings, market trends, and best practices to upper management, cross-functional teams as well as external partners on a quarterly basis.• Led strategic planning sessions with cross-functional teams as well as external vendors to create marketing plans for all consumer PCs and monitors.• Managed agencies on the creation of all in-store and online merchandising projects/programs for key accounts.• Created and supported marketing activities, which were instrumental in driving year over year growth and met market share goals. Show less • Led process development/improvement for current and future functionality for configure-to-order PCs/laptops.• Led resolution of all large-scale escalations for configure-to-order products.• Created and owned all verbal/written communication, including RCAs, with C-level Management, Legal, Sellers, Channel Marketing, Product Marketing, Partners and end-users due to manufacturing or marketing issues.• Worked with cross-functional teams to drive improvement and support accounts selling configure-to-order products.• Managed Order Management Call Center Team. Show less

  • Channel Marketing Manager

    Oct 2006 - Dec 2009

  • Operations Manager- Business Process Engineer & Escalation Manager

    Jun 2003 - Oct 2006
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  Cisco

  Dec 2009 - Aug 2010

  Marketing Manager- Services (Consultant)

  • Defined marketing strategies for multiple distributors and resellers; developed/executed/ tracked measurements of success.• Created “marketing dashboard” allowing senior management to access current budget information, marketing initiatives, key selling objectives and on-demand tracking to quarterly goals and objectives.

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  Cisco Systems

  Nov 2010 - Nov 2014

  • Program Lead, managing all marketing collateral for product launches. • Provided leadership to Copy Editors, Collateral Production Teams and Stakeholders to ensure consistency in content and efficiencies in processes.• Scoped sales and partner requirements to arm sellers with current, consistent, valuable collateral.• Managed complex end-to-end process; resolved challenges within very narrow timelines• Established successful cross-functional relationships with Product Marketing, Integrated Marketing, Business Development, Sales, Training, Demonstrations and Proposals Team.• Owned budget for development and localization of sales collateral.• Managed the posting of collateral into digital “Sales/Partner Enablement Workspace”, which included cisco.com, links in Salesforce as well as SalesConnect (mobile app). Show less • Drove development and execution of Product & Solutions Marketing metrics program, yielding a set of metrics critical to key decision making processes. • Led the development of Product Marketing’s quarterly earnings narrative, assisting VP of Marketing to clearly articulate closing quarter's highlights and challenges relative to competitors and overall market climate. • Led the Product and Solutions Team “sales collateral clean-up”, working with a variety of architectures to “expire & remove” excess/out of date collateral. Company-wide effort resulted in the removal of 30K+ assets from internal & external sites, enabling Sellers and Partners to easily find the quality assets they needed to sell.• Managed the “Buyer Persona” initiative, creating “Buyer profiles” for key roles, giving Sales tools to better understand Buyer pain points, key needs and potential objections. • Led the Product, Solutions, and Industry Marketing Talent Development project, developing job descriptions and an operating model for the organization, identifying gaps and creating training opportunities to close those gaps. Show less

  • Marketing & Sales Enablement Manager

    Jul 2013 - Nov 2014

  • Senior Manager Marketing Operations

    Nov 2010 - Jul 2013
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  Benefitfocus

  Nov 2015 - Aug 2017

  Operations Manager

  • Managed day-to-day operations for designated accounts, supporting multiple lines of business.• Owned all communication with accounts, including release schedules, system downtime and patches.• Utilized Salesforce to manage issues, communicate with internal/external teams and create reports to measure service levels.• Collaborated with clients on new functionality, identifying which features would yield the best results to meet their business goals.• Worked with cross-functional teams to develop creative workarounds when new features or enhancements were not yet available.• Owned daily reporting for sales, carriers and management. Show less

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  Cisco

  Jan 2020 - Aug 2020

  Program Manager

  • Support the Partner Software Operational Readiness Assessment (PSORA) initiative, providing collateral for Global Partners to assess and assist them with their recurring revenue operational readiness. • Work cross-functionally with Subject Matter Experts to update aged collateral and add new content.• Create and maintain Partner specific slide decks on global level to track progress as they complete Cisco recommendations.• Establish processes for Partners to work directly with Subject Matter Experts on complex changes.• Developed program within the PSORA initiative allowing Partners to get credit for actions completed on their own, enabling them to focus on impactful actions relative to their specific recommendations. Show less

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  Collins Machine Works

  Aug 2020 - Jul 2022

  Production & Accounting Associate

  - Manage Accounts Receivable- Manage billing process, including any necessary amendments to jobs and resolution of anomalies prior to billing - Weekly Billing Reviews- Manage Accounts Payable- File Management