Ahmed Samir

Experience

• 

  Vodafone

  May 2010 - Mar 2012

  1.Making performance and productivity reports2.Handling customers complains as delegate supervisor3.Support a new employees and improve their skills to meet service level 4.Meeting service level in handling all transactions measured through productivity reports 1.Handling customer’s demands and complains2.Follow up with customers to ensure from customer satisfaction

  • Technical Support

    Apr 2011 - Mar 2012

  • Customer Service Advisor

    May 2010 - Mar 2011
• 

  Middle East for Medical devices & supplies trade

  Nov 2013 - Jan 2015

  Executive Assistant

  1.Dealing with suppliers about all required documents and certificates for Ministry of Health (MOH) and Customs clearance 2.Preparing the shipment file for MOH 3.Follow up the MOH approval with the registration coordinator4.Support the freight forwards by all required documents 5.Handling the governmental procedures for Permits and Licenses6.Handling the distribution cycle for hospitals and our clients 7.Maintain electronic and hard copy filing system 8.Assist in resolving any administrative problems 9.Prepare and modify documents including reports, drafts, memos and emails 10.Develop and maintain positive vendor relationships & handle their issues Show less

• 

  Activ

  Feb 2015 - May 2016

  Import Specialist

  1.contact our suppliers and dealing about cargo specifications & dimensions2.Tracking the shipments and update the sales department and the senior logistic specialist by the date of order requested arrival3.Follow up all the shipment for customs clearance and ensure their arrival to our warehouse 4.Inspect the defective items to beginning a reverse logistics process5.Follow up the domestic shipment. 6.Put up with the shipping company our account (payment and invoices).7.Responsible for all the shipping filling. 8.Perform other duties as assigned. Show less

• 

  Egypt Logistics LTD

  May 2016 - now

  1. Supervising and assisting the Export, Import, and Customs Clearance teams to ensure effectively handling of all shipments2. Monitoring and following up on operational reports (staff reports – shipments SOP– escalated cases...)3. Assist the Sales force team in executing shipment requirements to satisfy customers4. Assist on recruit the new staff and participate on educate operation procedure5. Review and monitor ERP and daily reports for open operation6. Create work memos, meeting notes, and SOP for each sector to ensure that the organization reaches its goals.7. Examining shipments files to turning them over to the Finance department and receiving any notes8. Analyze cancelled shipments and notify high management9. Help with abnormal inquiries, re-exports, and cross-border shipments10. Follow up with the finance team to ensure that creditor payments are made on schedule. 11. Prepare or assign the operation team to complete reports that other departments have asked.12. Auditing on shipments under custom clearance process on NAFEZA to prevent delays or customs penalties13. Assessing the Operations staff and creating KPI reports, monthly incentives, and warnings14. Meet with vendors and service providers to sustain the connection and enhance the standard of services.15. Follow up with the financial department on any financial turmoil or the variation in cost bills.16. Serve as the operating team's backup in an emergency17. Participate at the Global Freight Forwarders Conference (GL* Bangkok 2023) Show less 1. Ensuring the safe delivery of Export goods by handling and taking proper care of goods during transport2. Prepare and manage all the necessary documents required for carrying out domestic as well as3. Verify the delivery of goods according to the customer specifications and ensuring that deadlines are met4. Provide to clients tariffs and quotas5. Collecting the payments on behalf of the client or organization and maintaining the bills for the same6. Lead export team members and support escalated cases7. Meeting service level in handling all transactions measured through Productivity report8. Researched and contracted additional shipping companies to provide customers with greater flexibility and less-expensive shipping, improving on-time delivery.9. Follow operations on ERP system (IST) to preparing data, reports and billing10. Participating in preparing monthly reports.11. Assist import team as backup12. Represented as Assistant Director at Freight Forwarders Conference in Dubai 2018. Show less Job duties:1. Coordinate international shipping and import/export operations2. Improved processes and workflow with shipping documents, Bill of lading, packing lists, vendor relationships 3. researched and contracted additional shipping companies to provide customers with greater flexibility and less-expensive shipping , improving on-time delivery.4. Enter PO in ERP system and preparing billing, revenue collection and increasing customer retention5. Review customs duties and ensure it's matched with HS Codes tariff 6. Handling SOP (standard operation procedure) Benetton Project.7. Tracking shipment and follow with customers at delivery order operations.8. Participating in preparing monthly reports.9. filing the documents as hard and soft copies Show less

  • Deputy Operation Manager

    Oct 2019 - now

  • Senior Export Specialist

    Jan 2018 - Oct 2019

  • Logistics Operator

    May 2016 - Dec 2017