Gabriel Kendy Sato

Experience

• 

  IBM

  May 2014 - Sept 2021

  Contract focal point for Pearson client. Working with management and integration of Field Services, Service Desk and Chatbot services, being responsible for negotiating new demands and delivering services in these areas.Responsibilities:• Controls for KPI's and SLA's• Preparation of the Operational Book for executive presentation to Pearson global.• Service Desk Service Level Management• Field Services team coordination• Watson Chatbot management along with the Chatbot focal point.• Quality control and user satisfaction Show less

  • Digital Workplace Services Coordinator

    Sept 2019 - Sept 2021

  • Help Desk Coordinator

    Jul 2017 - Sept 2019

  • IT Delivery Analyst

    May 2014 - Jul 2017
• 

  Kyndryl

  Sept 2021 - Apr 2024

  Digital Workplace Services Coordinator

  Contract focal point for Pearson client. Working with management and integration of Field Services, Service Desk and Chatbot services, being responsible for negotiating new demands and delivering services in these areas.Responsibilities:• Controls for KPI's and SLA's• Preparation of the Operational Book for executive presentation to Pearson global.• Service Desk Service Level Management• Field Services team coordination• Watson Chatbot management along with the Chatbot focal point.• Quality control and user satisfaction Show less

• 

  Klabin

  Jul 2024 - now

  IT Support Supervisor