Karen Narayan

Experience

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  Process Four Design

  Mar 2004 - Mar 2007

  Facility Planner/ Programmer
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  Studio b Home Inc

  Jan 2010 - Aug 2011

  Operations Manager
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  Pottery Barn

  Nov 2011 - Feb 2014

  Assistant Manager
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  Shopify

  Aug 2015 - Sept 2020

  -Managed an ongoing account load of 80+ e-commerce and retail merchants, empowering them to launch their businesses on the Shopify platform successfully-Provided SMB merchants ($250K-$5M GMV annually) with tailored education and coaching on best practices to efficiently migrate over to and use the Shopify commerce platform and then effectively boost their sales-Helped merchants consistently launch their businesses within the 6-week target, leveraging superior organizational skills to tackle challenges related to varying levels of resources, technical skills, and yearly GMV, as well as internal timeframes for product launches Show less -Coordinated onsite support and preparation for numerous retail pop-ups and sales activations with partnered brands such as Kylie Cosmetics, ComplexCon 1-3, Magnolia Markets, Milk Makeup, The Weeknd, and others in conjunction with Marketing Teams-Enabled combined sales of $120M in GMV over a 3-day weekend by serving as onsite partner and subject matter expert at the ComplexCon convention, equipping 80+ of their vendors and providing them with POS hardware and software support-Managed on-site support teams for numerous retail pop-ups and activations involving hardware and software troubleshooting, expert product setup advice, onsite support, and preparation -Hired, trained, and inspired high-performing staff for Shopify LA, Shopify’s first in-person public space for entrepreneurs Show less -Worked with a customer support team of 1,000+ people, providing them with the Point-of-Sale knowledge and insights required to support clients -Organized monthly training sessions, (in-person and remote), to educate Shopify support staff on the intricacies of POS software and hardware-Championed the implementation of staff training programs and increased awareness to share this knowledge by measuring the reduction of incoming retail support calls after training, resulting in the creation of a new specialized retail support team Show less

  • Retail Onboarding

    Mar 2019 - Sept 2020

  • Retail Experience Lead

    Jun 2017 - Mar 2019

  • Point of Sale Specialist at Shopify

    Aug 2015 - Jun 2017
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  Self-employed

  Oct 2020 - Jul 2022

  Data Migration Consultant

  -Analyzed and mapped complex data structures and formats, data fields, to ensure data integrity and consistency during the migration process-Managed end-to-end migration projects, developed comprehensive migration plans, and executed them with precision, minimizing disruptions to business operations-Conducted rigorous data testing, validation, and troubleshooting to identify and resolve migration issues promptly, ensuring the accuracy and completeness of migrated data

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  WellnessLiving

  Oct 2022 - Sept 2024

  Senior Onboarding Specialist

  -Successfully onboarded a wide range of client segments (from small businesses to large-scale enterprise accounts) onto the WellnessLiving Fitness Booking platform, ensuring smooth and efficient implementation and seamless user adoption for all-Migrated the data of large-scale and enterprise-level businesses from their current platforms, transitioning them accurately and efficiently onto the WellnessLiving platform-Built strong client relationships, digging deep into the unique needs of business owners, and delivering tailored onboarding plans in order to drive customer success and satisfaction-Conducted comprehensive product training sessions and workshops, equipping clients with the knowledge and tools to optimize their business operations using the WellnessLiving software Show less

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  Digitail

  Oct 2024 - now

  Onboarding Specialist