Michael Tsugawa

Experience

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  American University

  Jan 2008 - May 2010

  Residence Maintenance Crew Lead/Acting Facilities Coordinator

  Started as a Residence Maintenance Crew Member and was promoted to Lead in January of 2009. As lead, I was in charge of the supervision, recruitment, and training of a staff of ten to fourteen student employees. Heavily involved in the training program for this position and wrote the training manual which was used for new-hire training.I was promoted to Acting Facilities Coordinator in January 2010. In this position, I was charged with ensuring that Resident Tickets were responded to by the Residence Maintenance Crew. I was also in charge of selection of new employees as well as scheduling and supervision of current employees. I was also directly involved with the communication between both internal and external vendors that served the housing community to ensure timely completion of resident work-orders. Show less

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  Apple

  Oct 2010 - Nov 2013

  Back-of-House Specialist/Inventory Control Specialist

  Started as a Back-of-House Specialist where my job was to receive incoming and prepare outgoing shipments of merchandise as well as audit the sellable, demo, in-store use, and return-to-warehouse inventory.Earned a spot on the mentor team where I was tasked with the training and development of current employees and new hires on the policies and procedures of the inventory team. I was involved with the logistical planning for the mentor team, specifically scheduling the new hires in store and long term planning. I wrote a training manual for inventory training which was used across the market. I worked my way onto the Visuals team where I was tasked with managing the Demo and In-Store Use Inventory Database. This involved updating the database to add or remove inventory. I was promoted to Inventory Specialist in September of 2011. I was directly responsible for the inventory accuracy of the store, and insured its accuracy through the creation of a culture of feedback, open communication, and teamwork both within my team and throughout the store. I dealt directly with the supervision and development of my staff which consisted of four full-time and 5 part time workers. I also participated in the orientation program for all new hires within the store, and assisted with the training program across the market which consists of four separate stores. I also conducted a lot of research to determine the cause of variances and took corrective action to fix the errors that arose. Show less

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  Honest Tea

  Nov 2013 - Jun 2015

  IT Consultant

  Work with internal and external contractors to ensure timely resolution of technology needs.While in this position, I served as both on-site technical support as well as project manager.