Mahtab Siddique

Experience

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  Lanco Hills

  Jan 2011 - Jan 2012

  Intern in MIS

  Involve in Management Information System (MIS), Training & Development & Recruitment

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  HMTV (Hyderabad Media House)

  Jan 2012 - May 2013

  Cr. Executive

  Key Responsibilities• Maintaining Data for Management Information System• Coordinating other agencies in processing circulation• Vendor management and payments• Guiding Sales Point Person and Handle grievances if any.• Responsibility for carrying out daily operations within the framework of the program as directed• Working with the team and support staff as appropriate workflow• Advise on best practices and educate operation peers with regard to operation activities• Undertake any other duties relevant to the program and ability to independently design experiments Daha az göster

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  CITY FORD

  May 2014 - Jan 2019

  Electronic Data Process (EDP)

  Key Responsibilities:• Daily, Weekly & Monthly Reports (Internal & External)• Updating every record in DMS & Formulating the dump from DMS in Excel for internal use.• Sales Enquiry Data Recording in MS-Excel• Forecasting vehicle inventory as per enquiry trends• Prepare Booking Tracker and update• Sharing follow-up Sheets to Sales Team and updating their reverts.• Maintain Stock & share on Daily Basis with the Team• Prepare, maintain and share the immediate after-sales reports • Checking Customer Satisfaction & sharing reports on the same with management & team• Administrative part of Dealer Management System, like user creation and rights assign etc.• Managing all other Data & Report preparation.• Utilization of company assets at optimum level Pre-Owned Car Business (Additional Responsibility):• Managing data of Pre-Owned Car buyers & seller• Maintaining data Event & Web Leads – Ensuring Smooth flow of “HAPPY EXCHANGES” Daha az göster

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  Concentrix

  Jan 2020 - Jan 2022

  Lead: WFM Analyst

  Key Responsibilities:• Responsible to prepare Ad Hoc report.• Preparing agent roster reports while ensuring timeline and accuracy of data.• Reporting on Structure and Unstructured data.• Preparing of daily, weekly and monthly report.• Queue Performance Reporting and Actions Taken.• Scheduling of manpower with corrective procedures to attain the targeted accuracy using Erlang and IEX• Works on VCC, Cisco, IEX, Tableau and BI Reports.• Review and process VTO/PTO/OT/Prod. & Non-Prod time request for schedule on IEX.• Aligning Skill to agents on VCC required for Intraday as per business process services.• Root Cause Analysis of the SLA Performance on regular frequencies or as per request from stake holders• Co-ordination with various other department to maintain accuracy.• Participate in Rapid Response calls to minimize system downtime and provide regular updates to senior management.• Analyze and monitor statistical information in a timely manner to achieve proper call allocation goals, reforecasting demand and staffing.• Recommend strategies to operations for improved labor utilization and key performance indicators.• Document all incidents using the service management suite and notify impacted stakeholders. Daha az göster

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  Tech Mahindra

  Jan 2020 - Jan 2020

  Senior Associate
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  Cognizant

  Jan 2022 - now

  Analyst

  Key Responsibilities:• Supervise and work closely with Academy & Operation Team for report Automation• Hands-on Power BI, DAX experience with through knowledge of scripting, data source integration and advance data visualizations design and development• Ability to collect, organize, analyze and disseminate large amounts of data with attention to detail and accuracy• A deep understanding of and ability to use and explain all aspects of relational database design, multidimensional database design, OLTP, OLAP, KPIs, Scorecards and Dashboards• Building Analysis Services reporting models• Connecting data sources, importing data and transformation data for business intelligence• Analytical thinking for translating data into informative reports and visuals• Streamlining the Daily, Weekly & Monthly Reports (Internal & External)• Keeping track of performance at all sites at client level/process level.• Alerts being raised timely basis the trend of DATA for future recovery/improvement• Preparing & keeping track of Revenue Dashboard at Organizational Level.• Team Training & Skill Development on Reporting is conducted on weekly basis.• Checking Client Satisfaction & sharing reports on the same with management & team Daha az göster