Anna Guerrero

Experience

• 

  ServiceMaster Clean

  Jun 2005 - Feb 2009

  Maintained all record-keeping procedures without error.Communicated with insurance companies and clients regarding insurance coverage and work performed by the technician in the field. Communicated with technicians for accuracy of work performed to insure customer’s satisfaction.Prepared invoices for insurance companies and clients. Met required deadlines and guidelines for multiple insurance companies.Delegated responsibilities to employees to meet company’s expectations. Helped department manager oversee several employees to insure all guidelines are met without errors and train new employees for the position. Show less

  • Accounts Receivable

    Aug 2007 - Feb 2009

  • Billing Coordinator

    Jun 2005 - Aug 2007
• 

  Weintraub Tobin

  Dec 2009 - Jun 2013

  Records Clerk

  Assisted Accounting Manager with account payables using Juris and Orion, maintaining vendors’ current information and payment deadlines, opened new client files, and filed paperwork on daily basis. Handled deposits, petty cash, check requests, and maintained proper record-keeping.Performed other miscellaneous office tasks: incoming/outgoing mail and faxes, office supplies, conference room set up.Assisted with litigation, document production and other trial preparation tasks: editing, proof reading, research, demonstrative exhibits, assisted attorneys at trials.Assisted attorneys with record keeping, drafting letters and documents, communication with clients and vendors through email/phone, copying/filing court papers with the court. Show less

• 

  OnCore Manufacturing Services, LLC

  Jun 2013 - Dec 2014

  Executive Assistant

  Worked closely and effectively with the C-Level Executives while providing assistance to other members of the executive management team.Planned, coordinated and ensured that the executive calendar is followed and respected.Scheduled and ran meetings for C-Level Executives and management team.Collected and prepared information for use in presentations/meetings, documented and followed up on action items from staff meetings.Assisted with preparation of presentation material and travel arrangement for Board of Directors and off-site team building meetings.Handled legal documents requiring signatures, including international documents.Within established guidelines, made independent decisions regarding planning, organizing and scheduling work, and shifted priorities as needed.Arranged complex and detailed domestic and international travel plans, itineraries, agendas and compiled documents for travel-related meetings.Acquired Visas for international travel for company employees.Travel coordinator/liaison for company and travel management company.Processed expense reports for C-Level Executives.Reconciled expense reports.Answered a multi-line phone and responded to inquiries via phone/email.Managed and troubleshoot all company issued cell phones.Ordered office supplies and managed vendors.Assisted Finance team with reconciling customer accounts.Assisted with mailing and shipping. Show less

• 

  Servpro

  Oct 2017 - Feb 2020

  Office Manager

  Consistently review Leads Dashboard and complaint logEnsure accurate production and on-call scheduleProvide ongoing training, support, and coaching to all office personnelReview all National Account, third-party guidelines, and updates as neededConsistently review active and completed job files and perform file auditsReview Aging A/R report and receive updates on a daily basisPrepare/conduct training and development plans of all divisionsCoordinate and ensure completion of regularly scheduled training (such as safety) and employee development sessionsVerify all training and development documentation is complete in personnel files for all divisionsMeet weekly with office staff to document and monitor progress on team goalsProvide suggestions for improvement, training, and support as needed Show less

• 

  Earth Bound Homes

  Feb 2020 - Feb 2021

  Assistant Office Manager/AP/AR Clerk
• 

  SERVPRO Of Mountain View ,Los Altos , Los Altos Hills

  Feb 2021 - Nov 2021

  Office Manager
• 

  COIT Cleaning and Restoration Services

  Nov 2021 - Feb 2023

  Operations Manager
• 

  SERVPRO

  Feb 2023 - now

  Production Manager