John Smith

Experience

• 

  Hilti Great Britain

  Apr 2008 - Jan 2025

  Leading the way in defining a Global best practice for Territory Management at Hilti and supporting this with developing training material and documentation as well as managing the implementation and learning & development for the Global Territory Management team.Product Owner and responsible for the project management and development of a Global Territory Planning Tool using Agile Methodology with our IT team and external vendors. Main responsibilities are stakeholder management, defining the specification and then ensuring development, roll out and implementation of the tool all whilst keeping within the allocated budget. Global business lead and process manager for our internal CRM account development tools (CDT and eBRD). Supporting with training, queries and issues as well as supporting our markets around the world with implementation. Show less Responsible for identifying opportunities through analysis and creating high quality marketing campaign leads that I then distribute to our sales force and Hilti Stores network across Northern Europe (GB, Ireland, Finland, Denmark and Sweden) via CRM systems and also SAP Hybris marketing automation toolsSupport in developing and driving loyalty basics concept to increase engagement with our customers across the northern European regionRegional process expert for internal CRM systems and tools, responsible for supporting and training as well as developing enhancements with the Global IT team and then delivering, communicating and rolling these out.Also involved in many projects, including working as project manager for several key topics in driving engagement across the region Show less The Hilti Group is the world leader in developing, manufacturing and marketing added-value, top-quality products for professional customers in the construction industry and in building maintenance. Account Manager responsibilities: - Field based sales covering a territory in Preston, Wigan, Southport and surrounding areas. - Develop existing accounts as well as establishing new customer relationships within the territory - Promotion and demonstration of Hilti products using a fully equipped branded vehicle - Providing solutions and technical support for customers on building sites and in offices Show less

  • Global Territory Management Infrastructure Manager | Product Owner

    Jan 2019 - Jan 2025

  • E1 Regional Lead Management Specialist

    Jan 2015 - Dec 2018

  • Account Manager - Building Construction & Civil Engineering

    Jan 2011 - Dec 2014

  • Customer Services

    Apr 2008 - Dec 2010
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  Wienerberger UK

  Jan 2025 - now

  Regional CRM Business Manager