Bret Burns

Experience

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  Best Buy

  Aug 2006 - May 2008

  Customer Assistant / Viewpoint Captain
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  ASAP Staffing

  Jul 2008 - Aug 2010

  Tier 2 At&t U-Verse
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  ASAP Solutions Group, LLC

  Jul 2011 - Aug 2013

  Escalations Specialist
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  Insight

  Sept 2013 - Feb 2016

  Command Center - Shift Lead

  • Single point of contact for all network issues within the Fox Entertainment Group global infrastructure.• Monitor, identify, and process all network alarms received for production devices, applications, and services to keep global network availability at 100%.• Filtered thousands of daily network errors in order to quickly identify and isolate critical incidents in order to proactively solve or lower impact time of disrupting network events. (Routing, Switching, Security, Database, Storage).• Created and implemented new processes and procedures to increase team knowledge and reaction time.• Modified and designed process documents on existing and new procedures to lower error rates and increase efficiency.• Provided on-call support for operating teams and managed/facilitated all critical incident bridges. Show less

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  GoDaddy

  Feb 2016 - Mar 2017

  Data Center Technician

  • Rack, cable, and deploy network equipment such as switches, firewalls, routers, and other equipment.• Ensure uptime by troubleshooting, testing, and doing quality assurance of enterprise server hardware.• Responsible for proper escalation of data center events that relate to power, network, or cooling.• Perform first response troubleshooting within consumer, enterprise, and high-level security environments.• Work extensively within Linux, Windows, Cisco, and juniper operating systems. Show less

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  Oracle

  Mar 2017 - now

  * Manage portfolio of capabilities, processes and technologies with associated partners/customers* Gather requirements and define proper solutions (process + tech) with the mindset of quality, extensibility and scalability.* Influence direction of solutions with a strategic view on future aspirations* Ensure proper business case/ROI has been done for feature prioritization* Effectively manage prioritization discussions as they relate to features/requirements and roadmap; Work with product, design, and engineering teams to determine product strategy and prioritize feature projects* Manage expectations, alignment and communications with customers and stakeholders through cadenced meetings, reports, statuses, reviews etc. Show less • Maintain internal network structure of a data center by managing routers and keeping them running.• Install, configure, and maintain switches, servers, firewalls, and hard drives.• Resolve operational, infrastructure or hardware incidents in a data center.• Provide solutions to complex problems on the integration of various technologies.• Design plans as well as lead initiatives for the optimization and restructuring of network architecture.• Monitor the environmental conditions of a data center to ensure they are optimum for servers, routers, and other devices. Show less

  • Senior Principle Engineer - Global Product Lead (GPU)

    Feb 2024 - now

  • Senior Principal IT Business Implementation Analyst (IC5) - Hardware Integrations Team Lead

    Aug 2022 - Feb 2024

  • Principal Business Implementation Analyst (IC4)

    Aug 2020 - Aug 2022

  • Senior Buisines Implementation Analyst (IC3)

    Nov 2019 - Aug 2020

  • Data Center Engineer

    Mar 2017 - Nov 2019