Jason Middleton

Experience

• 

  Grand Canyon University

  Mar 2017 - Apr 2018

  Mail Operations Associate

  • Serve as a friendly face in the office front, assisting students with configuring mailboxes, addresses, shipments, and package services and retrieval• Own delivery of faculty mail throughout campus• Receive packages from various delivery services and entered necessary information into the on-premise database, verifying all information is clear and accurate• Keep warehouse of mail and packages clean and orderly

• 

  MM Inc.

  Aug 2018 - Feb 2022

  Service Advisor

  • Act as an intermediary of customer communication with technicians to reduce miscommunications and ensure customer needs are effectively communicated. • Use CRM solutions to create service proposals and contracts to address customer needs. Build customized estimates for prospects by combining industry knowledge, customer budget, and service needs.• Manage 100+ customer accounts simultaneously, ensuring that high-priority needs are understood and accepted by the customer, and subsequently maintaining a high customer satisfaction rate.• Singlehandedly own data entry, internal database cleanses, and inventory auditing. Complete daily backup of systems to ensure data security protocols are met.• Lead weekly team stand-ups to distribute information on operational changes and gain consensus on the active week’s schedule.• Assist in developing long and short-term business strategies focused on YoY growth, customer retention, marketing/growth efforts, and internal operations that result in 96.7% booking capacity each month.• Manage accounting duties, including using QuickBooks, processing A/R requests, and building and presenting monthly reports (profit & loss, and reconciliation of vendor accounts).• Field customer phone calls and emails, escalating high-impact cases where required. Show less

• 

  FuSE

  Sept 2022 - now

  • Operations Analyst

    Sept 2023 - now

  • Operations Associate

    Sept 2022 - Sept 2023