Sherwin Orlanes

Experience

• 

  International School of Busan

  Dec 2017 - Aug 2018

  Video Editor & Social Media Manager
• 

  DesignBusiness.co

  Sept 2020 - Aug 2022

  • Systems Manager & System Analyst

    Sept 2021 - Aug 2022

  • Virtual Assistant & Video Editor

    Sept 2020 - Sept 2021
• 

  Hackthenorth.ph

  Jan 2021 - now

  Intern
• 

  MBSTAR Interactive Inc.

  Aug 2022 - Jan 2023

  Video Editor
• 

  ShopBack

  Mar 2023 - Sept 2023

  Technical Support Engineer

  • Monitoring issues and conducting daily quality control tasks • Provides tier-2 support for internal and external service applications with accuracy and promptness to meet SLAs • Properly escalating unresolved issues to appropriate internal teams while providing clear steps to reproduce and detailed troubleshooting steps • Updating self-help documents so customers/employees can try to fix problems by themselves • Testing and reporting defects to enhance issue resolution lifecycle Show less

• 

  Amigo Technology

  Oct 2023 - now

  IT Officer

  • Processing technical support requests, inquiries, and system alerts.• Providing in-shop, onsite, and remote IT services.• Assisting with new and existing IT systems, including setting up, migrating, monitoring, documenting, and securing client technical systems; such as workstations, servers, and cloud-based systems.