
Diana S.
Custome Service Representative

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About me
Customer Service Representative
Education

Technical University Gabrovo
2004 - 2009Bachelor's degree Industrial Managment
Experience

ETS World Tax Company
Jan 2007 - Jan 2008Custome Service RepresentativeETS World Tax Company is a tax services company founded in 1999 and based in Czech Republic. During the years of experience it becomes one of the major leaders in the european market, providing innovative, reliable and professional tax products to clients all over the world.My responsibilities:• Dealing with paperwork and customers• Establishing contacts with international customers and companies• Working with tax offices

Progress JSC
Mar 2010 - Mar 2011SecretaryKeeping of incoming and outgoing correspondence, translation of documents from and into English, translation at meetings

Plado International LTD
Jan 2015 - Jan 2019Customer Service Representative ManagerKeeping of incoming and outgoing correspondence, dealing with customers over the phone and email. Managing a team of 12 employees, making their work schedule and keeping track on their progress.

Webstar.bg
Jan 2019 - Jan 2020Office Assistant
Homdy
Jan 2020 - Mar 2023Office ManagerKeeping of incoming and outgoing correspondence, dealing with customers over the phone and email.

Krepezh Group Ltd.
Jan 2023 - nowDevelopment Manager
Licenses & Certifications
- View certificate

An Introduction to Marketing
CourseraJan 2014
Languages
- enEnglish
- buBulgarian
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